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Digitalization of relational space in the service triangle: The case study of retail banking
10 references·0 citing·47 second hop
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2017Thematic Analysis13,981 cited
  • 1992The De-scription of Technical Objects2,415 cited
  • 2017Do Artifacts Have Politics?2,317 cited
  • 2015Service Innovation in the Digital Age: Key Contributions and Future Directions957 cited
  • 2018Introduction—Platforms and Infrastructures in the Digital Age942 cited
  • 2014Identities and Identity Work in Organizations854 cited
  • 2016Algorithms and their others: Algorithmic culture in context481 cited
  • 2022The digitalisation of service work: A comparative study of restructuring of the banking sector in the United Kingdom and Luxembourg31 cited
  • 2021Performance management technologies and trade union responses: A case study from banking12 cited

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