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Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach

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References

2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
2020COVID-19 and Public Transportation: Current Assessment, Prospects, and Research Needs779 cited
2021COVID-19 and transport: Findings from a world-wide expert survey321 cited
2020The impacts of COVID-19 pandemic on public transit demand in the United States297 cited
2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited
2018Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory202 cited
2018A novel pythagorean fuzzy AHP and its application to landfill site selection problem157 cited
2021Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0150 cited
2017SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives149 cited
2018How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value139 cited
2017Interval-valued Pythagorean fuzzy geometric aggregation operators and their application to group decision making problem126 cited
2020Interval-valued Pythagorean fuzzy AHP method-based supply chain performance evaluation by a new extension of SCOR model: SCOR 4.0123 cited

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2017

Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price

102 cited

2020Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep98 cited

2018Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques82 cited

2018Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study81 cited

Cited by

2023Modeling Extended Service Quality for Public Transportation in the Post-Pandemic Period: Differentiating between Urban and Rural Areas: A Case Study of Intercity Railway, Thailand10 cited
2025Citizens’ expectations about public services: a systematic literature review9 cited