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Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review

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References

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2019A Criteria-based Assessment of the Coverage of Scopus and Web of Science

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343 cited

2014CRM to social CRM: the integration of new technologies into customer relationship management262 cited

2020Big data analytics and enterprises: a bibliometric synthesis of the literature234 cited

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