The Relationship between Manager’s Communication Style and Employees’ Job Satisfaction

Abstract

Communication can be described as giving and receiving messages between two or more employees in an organization. This study applied the four components of a manager’s communication style: telling, selling, joining and consulting within an organizational context and analyzed its effect on job satisfaction. The communication variables were strongly related to employees’ communication styles. The focal purpose of this study is to determine the relationship between a manager’s communication style and employees’ job satisfaction at Malaysian Palm Oil Board (MPOB) Bangi, Selangor. A total of 291 respondents among the Malaysia Palm Oil Board (MPOB) Head Quarters Bandar Baru Bangi workers responded to a survey. Data were analysed by using SPSS to see the relationship between managers’ communication styles and employees’ job satisfaction at this organisation. Results showed a significant relationship between a manager’s communication style and employee job satisfaction at MPOB Bangi, Selangor, where most of the employees preferred the managers to use consulting to communicate with others. This shows that these organisations have an atmosphere of trust, honesty and open communication.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 1 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.