How Does Students’ Knowledge About Information-Seeking Improve Their Behavior in Solving Information Problems?

Abstract

Background/purpose -This study investigates how the teaching intervention and familiarity with the search topic enhance Greek students' behavior while solving information problems.Materials/methods -Seven university students solved three information problems on the same search topic during an academic semester.Between the first and second information problems, a didactic intervention was implemented aimed at familiarizing the participant undergraduates with the information problem-solving process based on the Big 6 model of Eisenberg & Berkowitz (1990) and the use of essential online search tools.Qualitative data were collected via observation and the think-aloud protocol.Results -The findings indicated that following the didactic intervention and familiarity with the search topic, the participants were able to realize a greater variety of actions in order to locate the required information.Conclusion -The study's findings deepen the comprehension of how students' information behaviors evolve, and indicate suitable interventions that could help to support students in performing more effective Internet searches.

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