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Total Quality Management
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Total Quality Management (2007)Total Quality ManagementDecoding sustainable success (2020)Decoding sustainable successService quality enhancing student satisfaction in international programs of higher education institutions: a local student perspective (2019)Service quality enhancing stu…PENGARUH PERBAIKAN BERKESINAMBUNGAN TERHADAP KINERJA KARYAWAN (STUDI KASUS DI PT.RENTANG BUANA NIAGAMAKMUR TASIKMALAYA) (2019)PENGARUH PERBAIKAN BERKESINAM…Internal Marketing and Internal Customer: A Review, Reconceptualization, and Extension (2019)Internal Marketing and Intern…Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination (2018)Extending understanding of th…University social responsibility: a student base analysis in Brazil (2016)University social responsibil…Analisis Pengembangan Produk Berbasis Quality Function Deployment (Qfd) (Studi Kasus pada Produk Susu PT MSA) (2016)Analisis Pengembangan Produk …Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption (2012)Using a Satisfaction Index to…An integrated sustainability performance assessment and benchmarking of breweries (2011)An integrated sustainability …Die Hohe Schule des Total Quality Management (1994)Die Hohe Schule des Total Qua…Environmental performance evaluation and indicators (2000)Handbook on Constructing Composite Indicators (2005)Global Reporting Initiative (2010)A proposed framework to assess upstream supply chain sustainability (2016)Sustainability indicators for industrial ovens and assessment using Fuzzy set theory and Monte Carlo simulation (2016)An integrated method for the assessment of social sustainability in public-works procurement (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Quality in higher education institutions: insights from the literature (2018)Engagement and Satisfaction: Mixed-Method Analysis of Blended Learning in the Sciences (2021)PLS-SEM: Indeed a Silver Bullet (2011)Students’ perceptions of corporate social responsibility: evidences from a Portuguese higher education institution (2018)The Challenge to Foster Foreign Students’ Experiences for Sustainable Higher Educational Institutions (2018)University Social Responsibility and performance: the role of service quality, reputation, student satisfaction and trust. (2022)New product management (2006)Prosedur Penelitian Suatu Pendekatan Praktik (2006)European Journal of Marketing (1991)Conceptualizing and researching employer branding (2004)Employee Satisfaction, Talent Management Practices and Sustainable Competitive Advantage in the Northern Cyprus Hotel Industry (2022)The internal green marketing dimensions, employees' satisfaction, and employees' organizational identification (2023)Developing organizational performance through talent management practices: employee satisfaction’s mediating role in learning organizations (2024)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research Methods in Education (2007)The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers (2021)The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty (2021)The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image (2024)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orientation on Business Profitability (1990)Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices (2021)Internal marketing: a review and future research agenda (2021)Evaluating the Impact of Computerized Accounting Information System on the Economic Performance of Construction Companies in Iraq (2022)Experiential Learning : Experience as the Source of Learning and Development (1983)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Cannibals with forks: the triple bottom line of 21st century business (1999)Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D) (2008)Metode penelitian pendidikan ( pendekatan kuantitatif (2010)Metode Penelitian Survei (2012)Total Quality Management (2002)
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Cited by

  • 2016University social responsibility: a student base analysis in Brazil88 cited
  • 2019Service quality enhancing student satisfaction in international programs of higher education institutions: a local student perspective70 cited
  • 2019Internal Marketing and Internal Customer: A Review, Reconceptualization, and Extension68 cited
  • 2012Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption59 cited
  • 2011An integrated sustainability performance assessment and benchmarking of breweries55 cited
  • 1994Die Hohe Schule des Total Quality Management45 cited
  • 2018Extending understanding of the internal marketing practice and employee satisfaction relationship: A budget Chinese airline empirical examination37 cited
  • 2020Decoding sustainable success15 cited
  • 2016Analisis Pengembangan Produk Berbasis Quality Function Deployment (Qfd) (Studi Kasus pada Produk Susu PT MSA)14 cited
  • 2019PENGARUH PERBAIKAN BERKESINAMBUNGAN TERHADAP KINERJA KARYAWAN (STUDI KASUS DI PT.RENTANG BUANA NIAGAMAKMUR TASIKMALAYA)2 cited

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