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Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector

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References

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1985If it changes it must be a process: Study of emotion and coping during three stages of a college examination.4,842 cited
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2001Stress and Strain Crossover979 cited
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n.d.Administrative burden policymaking by other means455 cited
2019Human Capital and Administrative Burden: The Role of Cognitive Resources in Citizen‐State Interactions452 cited
2020Psychological effects of the COVID-2019 pandemic: Perceived stress and coping strategies among healthcare professionals427 cited

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2012

The Effect of Administrative Burden on Bureaucratic Perception of Policies: Evidence from Election Administration

409 cited

2018Which Clients are Deserving of Help? A Theoretical Model and Experimental Test336 cited

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2024Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients10 cited
2025Administrative Burden Revisited: Advancing Research and Practice7 cited
2025Exploring the influence of administrative capacities on administrative burdens7 cited
2024Bureaucratic sludge: Bureaucratic tasks and procedures leading to experiences of strain7 cited
2024Beyond administrative burden: Activation and administrative harm7 cited
2023When do bureaucrats choose to unburden clients: A randomized experiment6 cited
2024“Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation6 cited
2024Learning by proxy: How burdensome policies shape policy implementors' views of government5 cited
2025Under what conditions do street-level bureaucrats prioritize citizens’ voices? Findings from the 12345 hotline in China4 cited
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