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Can Chatbots replace human coaches? Issues and dilemmas for the coaching profession, coaching clients and for organisations

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References

2015The second machine age: work, progress, and prosperity in a time of brilliant technologies4,380 cited
2018A systematic review of executive coaching outcomes: Is it the journey or the destination that matters the most?253 cited
2019Next generation digital platforms : toward human-AI hybrids222 cited
2020Coaching With Artificial Intelligence: Concepts and Capabilities157 cited
2019A systematic review of qualitative studies in workplace and executive coaching: The emergence of a body of research.67 cited
2020A design framework to create Artificial Intelligence Coaches51 cited

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2025‘Getting better all the time’: using professional human coach competencies to evaluate the quality of AI coaching agent performance15 cited
2025Human coaches and AI coaching agents: an exploratory quasi-experimental study of workplace client attitudes

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12 cited

2024Put me in coach: A daily examination of automated coaching on need for self‐knowledge and learning goal orientation through metacognitive activities3 cited

2026Coaching presence as the foundation for the working alliance in AI coaching1 cited

2026Bridging the evidence gap: A methodological roadmap for evaluating chatbots as psychological change agents1 cited