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Weathering the crash: Do customer-company relationships pay off during economic crises? · Study

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ArticleWeathering the crash: Do customer-company relationships pay off during economic crises?

Forrest V. Morgeson2023

OA

Articlebronze2023

Weathering the crash: Do customer-company relationships pay off during economic crises?

Forrest V. Morgeson · Udit Sharma · Xiaoxu Wu Schultz · Anita Pansari · Ayalla A. Ruvio · G. Tomas M. Hult

17 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Customer Service Quality and Loyalty Financial Markets and Investment Strategies Corporate Finance and Governance

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References

2001Econometric Analysis of Cross Section and Panel Data 1997On Persistence in Mutual Fund Performance 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1985Does the Stock Market Overreact?1990Noise Trader Risk in Financial Markets 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 2017Social Capital, Trust, and Firm Performance: The Value of Corporate Social Responsibility during the Financial Crisis 1985The Disposition to Sell Winners Too Early and Ride Losers Too Long: Theory and Evidence

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Year2023

Typearticle

Published2023-05-29

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations17

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11747-023-00947-1

openalex_workW4378652971

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