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Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty
16 references·0 citing·32 second hop
Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty (2023)Understanding the mediating effect of swi…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMA new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)On the Evaluation of Structural Equation Models (1988)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)Structural Equations with Latent Variables (1989)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Servant Leadership: A systematic review and call for future research (2018)Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix (2023)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT (2023)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited

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  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
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