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The power of trust: How does consumer trust impact satisfaction and loyalty in Indonesian digital business?
16 references·0 citing·44 second hop
The power of trust: How does consumer trust impact satisfaction and loyalty in Indonesian digital business? (2023)The power of trust: How does consumer tru…The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty (2017)The Relationship between Cust…Mediators of the relationship between service quality and customer loyalty (2017)Mediators of the relationship…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? (2015)Customer-perceived value and …Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…The Mediating Role of Customer Trust on Customer Loyalty (2013)The Mediating Role of Custome…, and Md Nor Hayati Tahir (2012), and Md Nor Hayati TahirDeterminants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Determinants of E-Commerce Cu…How to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…The impact of interface usability on trust in Web retailers (2001)The impact of interface usabi…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equation Modeling: Concepts, Issues, and Applications. (1996)The partial least squares approach for structural equation modeling. (1998)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Enhance green purchase intentions (2012)Towards green trust (2013)Antecedents of the adoption of the new mobile payment systems: The moderating effect of age (2014)Developing Buyer-Seller Relationships (1987)Information Systems Success: The Quest for the Dependent Variable (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Literature derived reference models for the adoption of online shopping (2004)The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)Consumer attitudes towards online shopping (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Measuring Service Quality: A Reexamination and Extension (1992)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)ENHANCING CUSTOMER LOYALTY THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND ENGAGEMENT (2023)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)
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References

  • 2014Partial least squares structural equation modeling (PLS-SEM)13,038 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,780 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,687 cited
  • 2009How to Write Up and Report PLS Analyses5,398 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context935 cited
  • 2017The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty495 cited
  • 2011Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia455 cited
  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service437 cited
  • 2001The impact of interface usability on trust in Web retailers396 cited
  • 2015Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?213 cited
  • 2013The Mediating Role of Customer Trust on Customer Loyalty167 cited
  • 2012

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, and Md Nor Hayati Tahir
166 cited
  • 2017Mediators of the relationship between service quality and customer loyalty159 cited
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