The Impact of Human Resource Management Practices on Job Satisfaction in The Banking Industry in Kuala Lumpur, Malaysia

Abstract

The study aims to identify the impact of human resource management practices on job satisfaction among employees in the banking industry in Kuala Lumpur in Malaysia. The population of the study consists of employees of Maybank in Kuala Lumpur. The total samples selected for the research are 346 employees of Maybank in Kuala Lumpur. The research instrument used was a questionnaire and the results were analyzed through the Statistical Package for the Social Sciences (SPSS). Overall findings show that the level of Human Resource Management Practices in Maybank Kuala Lumpur is at a high level while the level of satisfaction among employees in Maybank Kuala Lumpur is also at a high level. Apart from that, the finding also shows that there is a significant relationship between all five dimensions of Human Resource Management Practices which are training and development, performance appraisal, compensation, benefits as well as the safety and health towards job satisfaction among the employees in Maybank Kuala Lumpur. The finding concluded that among all the independent variables, the safety and health variable has the strongest positive relationship towards job satisfaction among employees in Maybank Kuala Lumpur.

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