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A typology of user misbehaviours in the sharing economy context
16 references·2 citing·54 second hopsampled
A typology of user misbehaviours in the sharing economy context (2023)A typology of user misbehaviours in the s…Platforms in the peer-to-peer sharing economy (2019)Platforms in the peer-to-peer…Marketing in the Sharing Economy (2019)Marketing in the Sharing Econ…Value co-creation and co-destruction in the Airbnb sharing economy (2017)Value co-creation and co-dest…A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (2017)A triadic framework for colla…A strategic framework for a profitable business model in the sharing economy (2017)A strategic framework for a p…The sharing economy: Your business model's friend or foe? (2016)The sharing economy: Your bus…Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)Airbnb: disruptive innovation…Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Not always co‐creation: intro…Customers behaving badly: a state of the art review, research agenda and implications for practitioners (2010)Customers behaving badly: a s…Jaycustomer behavior: an exploration of types and motives in the hospitality industry (2004)Jaycustomer behavior: an expl…Generation Y Attitudes Towards E-ethics and Internet-related Misbehaviours (2004)Generation Y Attitudes Toward…The Consequences of Dysfunctional Customer Behavior (2003)The Consequences of Dysfuncti…The bystander effect and social control behavior: the effect of the presence of others on people's reactions to norm violations (2002)The bystander effect and soci…Repercussions of promoting an ideology of consumption: consumer misbehavior (2002)Repercussions of promoting an…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …When the secondhand economy is not as good as it seems: understanding conflicts and their (ir)resolutions between users on secondhand resale platforms (2024)When the secondhand economy i…Actor opportunism, social capital and coping strategies in the sharing economy: drivers, outcomes and marketing implications (2024)Actor opportunism, social cap…Staged Authenticity: Arrangements of Social Space in Tourist Settings (1973)Disruptive technologies: catching the wave (1995)A survey of trust and reputation systems for online service provision (2005)Trust and Reputation in the Sharing Economy: The Role of Personal Photos on Airbnb (2015)Sharing economy: A review and agenda for future research (2016)The Platform Society (2018)The Handbook of Social Psychology (1969)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Mind, Self, and Society (2015)Advances in Consumer Research (2025)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? 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(1969)When the customer is wrong: A review of research on aggression and sexual harassment in service encounters (2008)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Work and motivation (1964)Qualitative evaluation and research methods (1990)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power (2010)Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives (2011)Possessions and the Extended Self (1988)The Capabilities of Market-Driven Organizations (1994)Consumption in the Circular Economy: A Literature Review (2018)Customer experience challenges: bringing together digital, physical and social realms (2018)The sharing economy and digital platforms: A review and research agenda (2018)The Evolution of Reciprocal Altruism (1971)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The Role of Marketing in Digital Business Platforms (2020)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries (2020)Designing conceptual articles: four approaches (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Industry Platforms and Ecosystem Innovation (2013)The sharing economy: Why people participate in collaborative consumption (2015)Corporate digital responsibility (2019)Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda (2020)Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps? (2020)
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References

  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
  • 2013Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector1,881 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,822 cited
  • 2010Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic898 cited
  • 2019Marketing in the Sharing Economy779 cited
  • 2017A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors603 cited
  • 2003The Consequences of Dysfunctional Customer Behavior588 cited
  • 2017A strategic framework for a profitable business model in the sharing economy530 cited
  • 2019Platforms in the peer-to-peer sharing economy462 cited
  • 2002Repercussions of promoting an ideology of consumption: consumer misbehavior446 cited
  • 2016The sharing economy: Your business model's friend or foe?408 cited
  • 2004Jaycustomer behavior: an exploration of types and motives in the hospitality industry354 cited
  • 2017Value co-creation and co-destruction in the Airbnb sharing economy349 cited
  • 2010Customers behaving badly: a state of the art review, research agenda and implications for practitioners289 cited

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2004
Generation Y Attitudes Towards E-ethics and Internet-related Misbehaviours
267 cited
  • 2002The bystander effect and social control behavior: the effect of the presence of others on people's reactions to norm violations265 cited
  • Cited by

    • 2024Actor opportunism, social capital and coping strategies in the sharing economy: drivers, outcomes and marketing implications6 cited
    • 2024When the secondhand economy is not as good as it seems: understanding conflicts and their (ir)resolutions between users on secondhand resale platforms6 cited