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Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia
16 references·2 citing·44 second hop
Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia (2023)Customer Experience in Open Banking and H…CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)CB-SEM vs PLS-SEM methods for…Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers (2019)Artificial Intelligence in Fi…On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services (2018)On the Fintech Revolution: In…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Factors influencing the adopt…E-S-QUAL (2004)E-S-QUALCustomer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003)The Impact of Customer Trust …Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Best of Both Worlds: How Financial Growth Can Engender Improved Sustainability for Businesses (2024)The Best of Both Worlds: How …Assessing the moderating effect of IT innovation on the interplay among company size, financial performance, and company value (2024)Assessing the moderating effe…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Why people use social networking sites: An empirical study integrating network externalities and motivation theory (2011)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Consumer credit-risk models via machine-learning algorithms (2010)Digital Finance and FinTech: current research and future research directions (2017)A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change (2020)Digital finance, green technological innovation and energy-environmental performance: Evidence from China's regional economies (2021)Environmental decentralization, digital finance and green technology innovation (2022)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Principles and Practice of Structural Equation Modeling (2012)Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective (2021)“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs) (2022)“Why Do We Buy Green Products?” An Extended Theory of the Planned Behavior Model for Green Product Purchase Behavior (2022)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2004E-S-QUAL3,962 cited
  • 2021CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting2,482 cited
  • 2018On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services2,128 cited
  • 2008Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit2,037 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited

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2012
Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes
1,131 cited
  • 2003The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce879 cited
  • 2019Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers846 cited
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    • 2024Assessing the moderating effect of IT innovation on the interplay among company size, financial performance, and company value18 cited
    • 2024The Best of Both Worlds: How Financial Growth Can Engender Improved Sustainability for Businesses7 cited