References

• 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
• 2017What factors determine e-satisfaction and consumer spending in e-commerce retailing?427 cited
• 2020IMPACTS OF PRICE, PROMOTION AND GO FOOD CONSUMER SATISFACTION IN FACULTY OF ECONOMIC AND BUSINESS STUDENTS OF BHAYANGKARA UNIVERSITY SURABAYA41 cited
• 2018PENGARUH LOKASI, CITRA MEREK DAN WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN MIE AYAM SOLO BANGSAL JEMBER40 cited
• 2014Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer30 cited
• 2014Using E-S-QUAL to Measure Internet Service Quality of EBankingWeb Sites in Greece20 cited
• 2020Pengaruh Perceived Usefulness, Perceived Ease Of Use dan E-Service Quality Terhadap Keputusan Menggunakan Fitur Go-Food dalam Aplikasi Gojek18 cited
• 2021Pengaruh e-service quality dan e-trust terhadap kepuasan konsumen16 cited
• 2019PENGARUH PERSEPSI MANFAAT, PERSEPSI KEMUDAHAN DAN PERSEPSI KEPERCAYAAN TERHADAP KEPUTUSAN PENGGUNAAN GO-PAY PADA MAHASISWA STIE AUB SURAKARTA11 cited
• 2020PENGARUH E-SERVICE QUALITY DAN PROMOSI PENJUALAN TERHADAP KEPUTUSAN PENGGUNAAN PRODUK GOPAY (STUDI PADA PENGGUNA APLIKASI GOJEK DI KOTA SEMARANG)9 cited
• 2020Pengaruh Promosi Cashback pada OVO dan Go-Pay Terhadap Perilaku Konsumen Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Padjadjaran7 cited
• 2021E-Service Quality dan Pengguna GoCar di Kota Semarang5 cited