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An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy

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References

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2020

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Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country

122 cited

2013Bus Operation, Quality Service and The Role of Bus Provider and Driver103 cited

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2025How to make service better? A review on developing service-oriented public transit systems11 cited
2024Is customized bus service for commuter segments the need of the hour? An integrated IPA-machine learning framework to redefine commuter segments based on quality expectations8 cited
2025Asymmetric effects of attribute performance on transit satisfaction among older adults: machine learning regression with dummy variables3 cited