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Improving the service quality of cross-border e-commerce: How to understand online consumer reviews from a cultural differences perspective
16 references·9 citing·42 second hop
Improving the service quality of cross-border e-commerce: How to understand online consumer reviews from a cultural differences perspective (2023)Improving the service quality of cross-bo…International buyers’ repurchase intentions in a Chinese cross-border e-commerce platform (2019)International buyers’ repurch…Cross-border e-commerce firms as supply chain integrators: The management of three flows (2019)Cross-border e-commerce firms…Cultures and Organizations, Software of the mind. Intercultural Cooperation and Its Importance for survival (2010)Cultures and Organizations, S…Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…E-fulfillment and multi-channel distribution – A review (2007)E-fulfillment and multi-chann…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Nonresponse Rates and Nonresponse Bias in Household Surveys (2006)Nonresponse Rates and Nonresp…E-S-QUAL (2004)E-S-QUALService Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Confucius connection: From cultural roots to economic growth (1988)The Confucius connection: Fro…Navigating New Trade Barriers: Data‐Factor‐Driven Digital Resilience for High Quality Development in Cross‐Border E‐Commerce Amid Policy Tightening (2026)Navigating New Trade Barriers…From “Commodity Going Global” to “Narrative Going Global”: A Study on the Mechanism of Cross-Border E-Commerce in Promoting China’s International Cultural Communication (2026)From “Commodity Going Global”…Security risks and regulation of cross-border e-commerce in digital economy (2025)Security risks and regulation…Differences of Consumer Reviews and Consumer Satisfaction on Cross-Border E-Commerce Platforms: A Text Mining Analysis Based on Cross-Cultural Perspective (2025)Differences of Consumer Revie…Assessing The Importance of Pinduoduo E-commerce Platform’s Cross-border Service Quality in Thailand to The Shopping Frequency of Chinese Students at Chiang Mai University (2025)Assessing The Importance of P…Intelligent Prediction of Cross-Border E-Commerce Customer Satisfaction Using Deep Learning Embeddings (2024)Intelligent Prediction of Cro…Exploring the determinants of electronic commerce adoption in a municipality with limited internet access (2024)Exploring the determinants of…Desarrollo exportador de las PYME a través de e-marketplaces (2024)Desarrollo exportador de las …Evolutionary Game Analysis of Cross-Border E-Commerce Logistics Alliance Subject Considering Supply Chain Disruption Risk (2023)Evolutionary Game Analysis of…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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(1980)The Cultural Relativity of Organizational Practices and Theories (1983)Hofstede's Culture Dimensions (1984)Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception (2005)Conceptualizing and measuring cultures and their consequences: a comparative review of GLOBE's and Hofstede's approaches (2006)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)The Practice of Social Research. (1976)Mail and Telephone Surveys: The Total Design Method. (1982)The Practice of Social Research (1989)The Impact of Nonresponse Rates on Nonresponse Bias: A Meta-Analysis (2008)Web Surveys versus other Survey Modes: A Meta-Analysis Comparing Response Rates (2008)Marketing survey research best practices: evidence and recommendations from a review of JAMS articles (2017)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Understanding Customer Experience Throughout the Customer Journey (2016)Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field (1999)Combined Effects of Perceived Politics and Psychological Capital on Job Satisfaction, Turnover Intentions, and Performance (2012)Social Media Use and Impact during the Holiday Travel Planning Process (2012)
this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1988The Confucius connection: From cultural roots to economic growth4,383 cited
  • 2004E-S-QUAL3,962 cited
  • 2010Cultures and Organizations, Software of the mind. Intercultural Cooperation and Its Importance for survival3,923 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2006Nonresponse Rates and Nonresponse Bias in Household Surveys2,417 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 2007E-fulfillment and multi-channel distribution – A review528 cited

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2019
Cross-border e-commerce firms as supply chain integrators: The management of three flows
184 cited
  • 2019International buyers’ repurchase intentions in a Chinese cross-border e-commerce platform102 cited
  • Cited by

    • 2024Intelligent Prediction of Cross-Border E-Commerce Customer Satisfaction Using Deep Learning Embeddings17 cited
    • 2023Evolutionary Game Analysis of Cross-Border E-Commerce Logistics Alliance Subject Considering Supply Chain Disruption Risk14 cited
    • 2025Differences of Consumer Reviews and Consumer Satisfaction on Cross-Border E-Commerce Platforms: A Text Mining Analysis Based on Cross-Cultural Perspective12 cited
    • 2024Exploring the determinants of electronic commerce adoption in a municipality with limited internet access6 cited
    • 2025Security risks and regulation of cross-border e-commerce in digital economy2 cited
    • 2024Desarrollo exportador de las PYME a través de e-marketplaces1 cited
    • 2025Assessing The Importance of Pinduoduo E-commerce Platform’s Cross-border Service Quality in Thailand to The Shopping Frequency of Chinese Students at Chiang Mai University0 cited
    • 2026Navigating New Trade Barriers: Data‐Factor‐Driven Digital Resilience for High Quality Development in Cross‐Border E‐Commerce Amid Policy Tightening0 cited
    • 2026From “Commodity Going Global” to “Narrative Going Global”: A Study on the Mechanism of Cross-Border E-Commerce in Promoting China’s International Cultural Communication0 cited