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The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance
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The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance (2023)The Interactive Influence of Frontline Em…A Cross-Level Perspective on Employee Creativity: Goal Orientation, Team Learning Behavior, and Individual Creativity (2009)A Cross-Level Perspective on …Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction (2008)Explaining the relationships …Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Answers to 20 Questions About…On the relations among work value orientations, psychological need satisfaction and job outcomes: A self‐determination theory approach (2006)On the relations among work v…Understanding Organization-Customer Links in Service Settings (2005)Understanding Organization-Cu…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Climate strength: a new direction for climate research. (2002)Climate strength: a new direc…Need Satisfaction, Motivation, and Well-Being in the Work Organizations of a Former Eastern Bloc Country: A Cross-Cultural Study of Self-Determination (2001)Need Satisfaction, Motivation…The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The "What" and "Why" of Goal …Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. (1998)Functional relations among co…Approach and avoidance achievement goals and intrinsic motivation: A mediational analysis. (1996)Approach and avoidance achiev…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The job demands-resources model of burnout. (2001)Ethical leadership: A social learning perspective for construct development and testing (2005)Is the CVI an acceptable indicator of content validity? 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(1977)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Job demands–resources theory: Taking stock and looking forward. (2016)Self-Determination Theory in Work Organizations: The State of a Science (2017)Self-Efficacy: The Exercise of Control (1999)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Self‐determination theory and work motivation (2005)Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions (2020)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)The Job Demands‐Resources model: state of the art (2007)Towards a model of work engagement (2008)Job Engagement: Antecedents and Effects on Job Performance (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Enhancing the Effectiveness of Work Groups and Teams (2006)The Meaning of Employee Engagement (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 2000The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior34,111 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
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  • 2007Answers to 20 Questions About Interrater Reliability and Interrater Agreement3,595 cited
  • 1998Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.2,992 cited
  • 1996Approach and avoidance achievement goals and intrinsic motivation: A mediational analysis.2,531 cited
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  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,720 cited
  • 2008Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction1,217 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,094 cited

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2009
A Cross-Level Perspective on Employee Creativity: Goal Orientation, Team Learning Behavior, and Individual Creativity
949 cited
  • 2005Understanding Organization-Customer Links in Service Settings806 cited
  • 2002Climate strength: a new direction for climate research.776 cited
  • 2006On the relations among work value orientations, psychological need satisfaction and job outcomes: A self‐determination theory approach750 cited
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