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Customer satisfaction and airport efficiency in Brazil: a hybrid NDEA-AHP approach
16 references·0 citing·37 second hop
Customer satisfaction and airport efficiency in Brazil: a hybrid NDEA-AHP approach (2023)Customer satisfaction and airport efficie…Network DEA: Additive efficiency decomposition (2010)Network DEA: Additive efficie…Measuring performance of two-stage network structures by DEA: A review and future perspective (2009)Measuring performance of two-…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Progress in information techn…DEA models for two‐stage processes: Game approach and efficiency decomposition (2008)DEA models for two‐stage proc…Airlines performance in the new market context: A comparative productivity and efficiency analysis (2008)Airlines performance in the n…Performance evaluation of Italian airports: A data envelopment analysis (2007)Performance evaluation of Ita…Efficiency decomposition in two-stage data envelopment analysis: An application to non-life insurance companies in Taiwan (2007)Efficiency decomposition in t…Privatization, corporatization, ownership forms and their effects on the performance of the world's major airports (2006)Privatization, corporatizatio…Customer loyalty and the effect of switching costs as a moderator variable (2005)Customer loyalty and the effe…Japanese-airport benchmarking with the DEA and endogenous-weight TFP methods: testing the criticism of overinvestment in Japanese regional airports (2004)Japanese-airport benchmarking…An analysis of the operational efficiency of major airports in the United States (2000)An analysis of the operationa…Developing measures of airport productivity and performance: an application of data envelopment analysis (1997)Developing measures of airpor…Operational performance of airlines: An extension of traditional measurement paradigms (1993)Operational performance of ai…A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A Procedure for Ranking Effic…Economies of Density versus Economies of Scale: Why Trunk and Local Service Airline Costs Differ (1984)Economies of Density versus E…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding Corporate Social Responsibility and Product Perceptions in Consumer Markets: A Cross-cultural Evaluation (2007)Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry (2010)Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage (2011)Efficiency measurement for parallel production systems (2008)Handbook on Data Envelopment Analysis (2011)The technical efficiency of the Japanese banks: Non-radial directional performance measurement with undesirable output (2011)Trajectories of efficiency measurement: A bibliometric analysis of DEA and SFA (2014)The Theory of Power and Conflict in Channels of Distribution (1984)Supply Chain Coordination with Contracts (2003)A slacks-based inefficiency measure for a two-stage system with bad outputs (2009)Data Envelopment Analysis: Theory, Methodology, and Applications (1994)The impact of macroeconomic and regulatory factors on bank efficiency: A non-parametric analysis of Hong Kong’s banking system (2005)Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports (2008)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)How Competitive Forces Shape Strategy (1989)Strategy and the Internet. (2001)A review of innovation research in tourism (2009)Role of social media in online travel information search (2009)Smart tourism: foundations and developments (2015)The Measurement of Productive Efficiency (1957)A slacks-based measure of efficiency in data envelopment analysis (2001)Estimating Nonresponse Bias in Mail Surveys (1977)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment (2010)Measuring the efficiency of decision-making units (1979)Additive efficiency decomposition in two-stage DEA (2008)A survey of DEA applications (2012)Network data envelopment analysis: A review (2014)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Estimation and inference in two-stage, semi-parametric models of production processes (2005)Data envelopment analysis (DEA) – Thirty years on (2008)Living by the "Golden Rule": Multimarket Contact in the U. S. Airline Industry (1994)Tourism and economic development: A survey (1998)Data envelopment analysis theory and techniques for economics and operations research (2004)
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
  • 1993A Procedure for Ranking Efficient Units in Data Envelopment Analysis3,691 cited
  • 2007Efficiency decomposition in two-stage data envelopment analysis: An application to non-life insurance companies in Taiwan1,369 cited
  • 1984Economies of Density versus Economies of Scale: Why Trunk and Local Service Airline Costs Differ744 cited
  • 2008DEA models for two‐stage processes: Game approach and efficiency decomposition537 cited
  • 2009Measuring performance of two-stage network structures by DEA: A review and future perspective522 cited
  • 1997Developing measures of airport productivity and performance: an application of data envelopment analysis522 cited
  • 2000An analysis of the operational efficiency of major airports in the United States354 cited
  • 2005Customer loyalty and the effect of switching costs as a moderator variable342 cited
  • 2010Network DEA: Additive efficiency decomposition331 cited
  • 1993Operational performance of airlines: An extension of traditional measurement paradigms316 cited
  • 2006Privatization, corporatization, ownership forms and their effects on the performance of the world's major airports297 cited

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2007
Performance evaluation of Italian airports: A data envelopment analysis
249 cited
  • 2004Japanese-airport benchmarking with the DEA and endogenous-weight TFP methods: testing the criticism of overinvestment in Japanese regional airports216 cited
  • 2008Airlines performance in the new market context: A comparative productivity and efficiency analysis209 cited
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