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Importance–performance and potential gain of food delivery apps: in view of the restaurant partner perspective
16 references·0 citing·50 second hop
Importance–performance and potential gain of food delivery apps: in view of the restaurant partner perspective (2023)Importance–performance and potential gain…Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Why do people use food delive…Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2019)Mobile food ordering apps: An…Dynamic and integrative capabilities for profiting from innovation in digital platform-based ecosystems (2018)Dynamic and integrative capab…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Omnichannel Retail Operations…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Customer loyalty: a review an…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Customer Engagement With Tourism Brands (2012)Customer Engagement With Tour…Research Commentary —Platform Evolution: Coevolution of Platform Architecture, Governance, and Environmental Dynamics (2010)Research Commentary —Platform…Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Perceived value of the purchase of a tourism product (2005)Perceived value of the purcha…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Customer perceived value: a substitute for satisfaction in business markets? 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2010Research Commentary —Platform Evolution: Coevolution of Platform Architecture, Governance, and Environmental Dynamics1,509 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited
  • 2005Perceived value of the purchase of a tourism product1,073 cited
  • 2018Dynamic and integrative capabilities for profiting from innovation in digital platform-based ecosystems1,060 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited
  • 2019Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse782 cited
  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 2015

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Customer loyalty: a review and future directions with a special focus on the hospitality industry
620 cited
  • 2012Customer Engagement With Tourism Brands617 cited
  • 2019Why do people use food delivery apps (FDA)? A uses and gratification theory perspective612 cited
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