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Introducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda · Study

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ArticleIntroducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda

Heesoo Jang2023

Article2023

Introducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda

Heesoo Jang · Suman Lee

11 citations·0/0 files stored·Public Relations Review

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Public Relations and Crisis Communication Communication Studies and Media Corporate Identity and Reputation

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References

2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory 1999Ongoing Crisis Communication: Planning, Managing, and Responding 2007Why are you telling me this? An examination into negative consumer reviews on the Web 2002Helping Crisis Managers Protect Reputational Assets 2008The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews 1995Choosing the Right Words 2000Political Scandal: Power and Visibility in the Media Age 2010Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System

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2025How is artificial intelligence shaping crisis communication? A systematic review and future research agenda

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Year2023

Typearticle

Published2023-08-14

VenuePublic Relations Review

ISSN-L0363-8111

Languageen

Citations11

Files0 public / 0

ShelfPublic Relations and Crisis Communication

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doi10.1016/j.pubrev.2023.102360

openalex_workW4385800523

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