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Introducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda
16 references·1 citing·43 second hop
Introducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda (2023)Introducing the Co-oriented Scansis (CoS)…Customers’ motivation to engage with luxury brands on social media (2020)Customers’ motivation to enga…Relationship management through social media influencers: Effects of followers’ awareness of paid endorsement (2019)Relationship management throu…An Extended Model of Moral Outrage at Corporate Social Irresponsibility (2014)An Extended Model of Moral Ou…The paracrisis: The challenges created by publicly managing crisis prevention (2012)The paracrisis: The challenge…Can including pros and cons increase the helpfulness and persuasiveness of online reviews? The interactive effects of ratings and arguments (2011)Can including pros and cons i…Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System (2010)Managing Transboundary Crises…The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews (2008)The effects of consumer knowl…Why are you telling me this? An examination into negative consumer reviews on the Web (2007)Why are you telling me this? …Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Political Scandal: Power and Visibility in the Media Age (2000)Political Scandal: Power and …Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Communication, Organization, and Crisis (1998)Communication, Organization, …Choosing the Right Words (1995)Choosing the Right WordsInterpersonal Approaches to Communication Research (1973)Interpersonal Approaches to C…Interpersonal Perception: A Theory and a Method of Research (1967)Interpersonal Perception: A T…How is artificial intelligence shaping crisis communication? A systematic review and future research agenda (2025)How is artificial intelligenc…An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)The psychology of interpersonal relations. (1958)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness (2009)How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter? (2012)A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)Measuring Service Quality: A Reexamination and Extension (1992)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The impact of electronic word of mouth on a tourism destination choice (2012)Examining the influence of online reviews on consumers' decision-making: A heuristic–systematic model (2014)Influence of parasocial relationship between digital celebrities and their followers on followers’ purchase and electronic word-of-mouth intentions, and persuasion knowledge (2018)Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? 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(1979)Sensemaking in Organizations (1996)Attribution Theory as a guide for post-crisis communication research (2006)Parameters for Crisis Communication (2010)Strategic management a stakeholder approach (2010)Job demands-resources theory in times of crises: New propositions (2022)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)The British Regulatory State (2003)Visibility (2007)The New Public Sphere: Global Civil Society, Communication Networks, and Global Governance (2008)Dyadic assessment of sexual self-disclosure and sexual satisfaction in heterosexual dating couples (2005)Role of Sexual Self-Disclosure in the Sexual Satisfaction of Long-Term Heterosexual Couples (2009)What do the young (old) people think of me? Content and accuracy of age-based metastereotypes (2012)
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References

  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2007Why are you telling me this? An examination into negative consumer reviews on the Web1,245 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2008The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews839 cited
  • 1995Choosing the Right Words802 cited
  • 2000Political Scandal: Power and Visibility in the Media Age693 cited
  • 2010Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System667 cited
  • 1998Communication, Organization, and Crisis554 cited
  • 1967Interpersonal Perception: A Theory and a Method of Research402 cited
  • 2019Relationship management through social media influencers: Effects of followers’ awareness of paid endorsement393 cited
  • 1973Interpersonal Approaches to Communication Research320 cited
  • 2020Customers’ motivation to engage with luxury brands on social media307 cited
  • 2012The paracrisis: The challenges created by publicly managing crisis prevention282 cited

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2011
Can including pros and cons increase the helpfulness and persuasiveness of online reviews? The interactive effects of ratings and arguments
264 cited
  • 2014An Extended Model of Moral Outrage at Corporate Social Irresponsibility262 cited
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    • 2025How is artificial intelligence shaping crisis communication? A systematic review and future research agenda10 cited