Recognising Diversity in Older Adults' Cybersecurity Needs

Abstract

Older adults continue to be targeted by cybersecurity attacks: a trend which shows no signs of slowing, and one that has become even more problematic given that many older adults adopted new digital technologies during the Covid-19 lockdowns. Yet there remains a scarcity of solutions designed to help older adults protect themselves online. In part, this is due to a lack of understanding of the specific needs of older adults, who are the fastest growing, and arguably most technologically diverse population on the internet. This study draws upon recent qualitative research to identify key dimensions which are likely to influence older adult cybersecurity behaviour and subsequent vulnerability. We show how these dimensions can be used, for example, to develop a wide range of personas that help illustrate the range of abilities and attitudes in the older adult population. The dimensions outlined here can be used to help researchers, designers, and developers better understand the diverse needs of older adult users when developing digital or security solutions for this population.

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