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The Role of Customer Relationship Vulnerability in Service Recovery
16 references·0 citing·49 second hop
The Role of Customer Relationship Vulnerability in Service Recovery (2023)The Role of Customer Relationship Vulnera…EDITOR'S COMMENTS: CONSTRUCT CLARITY IN THEORIES OF MANAGEMENT AND ORGANIZATION. (2010)EDITOR'S COMMENTS: CONSTRUCT …Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Building Understanding of the Domain of Consumer Vulnerability (2005)Building Understanding of the…At Risk: Natural Hazards, People's Vulnerability, and Disasters (2005)At Risk: Natural Hazards, Peo…Building the Resilient Supply Chain (2004)Building the Resilient Supply…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customers' motivations for maintaining relationships with service providers (1997)Customers' motivations for ma…The longitudinal course of marital quality and stability: A review of theory, method, and research. (1995)The longitudinal course of ma…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Coping as a mediator of emotion. (1988)Coping as a mediator of emoti…Stress, appraisal, and coping (1985)Stress, appraisal, and copingNegative affectivity: The disposition to experience aversive emotional states. (1984)Negative affectivity: The dis…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Structure of Coping (1978)The Structure of CopingThe Measurement of Meaning (1957)Attachment and Loss (1969)Patterns of Attachment: A Psychological Study of the Strange Situation (1978)Why Does Social Exclusion Hurt? The Relationship Between Social and Physical Pain. 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(1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Measuring vulnerability to natural hazards: towards disaster resilient societies (2007)The Gendered Nature of Natural Disasters: The Impact of Catastrophic Events on the Gender Gap in Life Expectancy, 1981–2002 (2007)Determinants of Risk: Exposure and Vulnerability (2012)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress, social support, and the buffering hypothesis. (1985)Assessing coping strategies: A theoretically based approach. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985Stress, appraisal, and coping31,975 cited
  • 1978The Structure of Coping7,791 cited
  • 1984Negative affectivity: The disposition to experience aversive emotional states.4,637 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2004Building the Resilient Supply Chain3,770 cited
  • 2005At Risk: Natural Hazards, People's Vulnerability, and Disasters3,317 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1995The longitudinal course of marital quality and stability: A review of theory, method, and research.2,611 cited
  • 1988Coping as a mediator of emotion.2,102 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 1997Customers' motivations for maintaining relationships with service providers1,604 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
  • 2005

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Building Understanding of the Domain of Consumer Vulnerability
895 cited
  • 2010EDITOR'S COMMENTS: CONSTRUCT CLARITY IN THEORIES OF MANAGEMENT AND ORGANIZATION.802 cited
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