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The Level of Stakeholders/Users Satisfaction (in Tourism Industries) Toward the Graduates of Sekolah Tinggi Pariwisata Mataram
16 references·0 citing·50 second hop
The Level of Stakeholders/Users Satisfaction (in Tourism Industries) Toward the Graduates of Sekolah Tinggi Pariwisata Mataram (2023)The Level of Stakeholders/Users Satisfact…Lack of access to external finance and SME labor productivity: does project quality matter? (2018)Lack of access to external fi…Examining the impact of QR codes on purchase intention and customer satisfaction on the basis of perceived flow (2018)Examining the impact of QR co…How to Measure Customer Satisfaction (2017)How to Measure Customer Satis…E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions (2016)E-Service Quality and E-Recov…Tourism product development and product diversification in destinations (2015)Tourism product development a…Customer Relationship Management based on Increasing Customer Satisfaction (2014)Customer Relationship Managem…THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY) (2013)THE IMPACT OF CORPORATE IMAGE…Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention (2013)Service Quality, Corporate Br…Toward a Quality-of-Life Theory of Leisure Travel Satisfaction (2009)Toward a Quality-of-Life Theo…Service Quality, Customer Satisfaction, and Customer Loyalty in Indian Commercial Banks (2009)Service Quality, Customer Sat…Cross-cultural advertising communication: Visual imagery, brand familiarity, and brand recall (2008)Cross-cultural advertising co…Customer satisfaction should not be the only goal (2004)Customer satisfaction should …Some moderating effects on the service quality‐customer retention link (2003)Some moderating effects on th…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Determinants of customer‐perc…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)A review of twenty years of SERVQUAL research (2009)Consumer attitudes towards online shopping (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Computer assisted customer churn management: State-of-the-art and future trends (2005)An empirical study of employee loyalty, service quality and firm performance in the service industry (2009)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Principles and Practice of Structural Equation Modeling (1998)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Measuring of job satisfaction: the use of quality of work life factors (2019)The effect of service quality and customer satisfaction on customer loyalty (2019)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)Justice, Nature and the Geography of Difference (1997)The Theory of Economic Development (2003)Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao (2017)Social involvement and park citizenship as moderators for quality-of-life in a national park (2017)Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions (2019)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer satisfaction, loyalty and commitment in service organizations (2006)The Process of Customer Engagement: A Conceptual Framework (2008)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)Measuring Service Quality: A Reexamination and Extension (1992)An integrative model of destination brand equity and tourist satisfaction (2018)Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective (2019)Consumption of OTT Media Streaming in COVID-19 Lockdown: Insights from PLS Analysis (2021)Subjective Well-Being (1984)Assessing coping strategies: A theoretically based approach. (1989)Subjective well-being: Three decades of progress. (1999)Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality (2015)The effect of co-creation experience on outcome variable (2016)The Behavioral Consequences of Service Quality (1996)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)A Stated Preference Experiment for Measuring Service Quality in Public Transport (2008)A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)
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References

  • 2000Strengthening the Satisfaction-Profit Chain1,549 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,542 cited
  • 2015Tourism product development and product diversification in destinations451 cited
  • 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approach389 cited
  • 2004Customer satisfaction should not be the only goal338 cited
  • 2003Some moderating effects on the service quality‐customer retention link229 cited
  • 2009Toward a Quality-of-Life Theory of Leisure Travel Satisfaction222 cited
  • 2017How to Measure Customer Satisfaction203 cited
  • 2013Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention178 cited
  • 2009Service Quality, Customer Satisfaction, and Customer Loyalty in Indian Commercial Banks141 cited
  • 2013THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY)136 cited
  • 2018Examining the impact of QR codes on purchase intention and customer satisfaction on the basis of perceived flow128 cited
  • 2016E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions109 cited
  • 2008Cross-cultural advertising communication: Visual imagery, brand familiarity, and brand recall

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103 cited
  • 2018Lack of access to external finance and SME labor productivity: does project quality matter?86 cited
  • 2014Customer Relationship Management based on Increasing Customer Satisfaction47 cited
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