Article2023

Enterprise social media usage and social cyberloafing: an empirical investigation using the JD-R model

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Cyberloafing and Workplace Behavior Job Satisfaction and Organizational Behavior Knowledge Management and Sharing

Abstract

Purpose One of the most important challenges confronting enterprise managers is that of controlling employees' social cyberloafing. The use of enterprise social media entails opportunities for cyberloafing. However, previous research on how enterprise social media use affects cyberloafing is rather limited. Using the job demands-resources (JD-R) model, this paper proposes a research model to investigate the relationship between enterprise social media usage and employees' social cyberloafing behavior. Design/methodology/approach Structural equation modeling was performed to test the research model and hypotheses. Surveys were conducted in an online platform in China, generating 510 employees' data for analysis. Findings First, both public social media and private social media used for work-related and social-related purposes have a positive effect on employees' job engagement. Further, job engagement has a negative effect on employees' social cyberloafing. Second, the use of public social media for work-related and social-related purposes has no effect on employees' emotional exhaustion. However, work-related private social media usage has a negative effect on employees' emotional exhaustion, and social-related private social media usage has a positive effect on employees' emotional exhaustion. Further, employees' emotional exhaustion has a positive effect on employees' social cyberloafing. Third, there are significant differences in the effects of enterprise social media on employees' social cyberloafing between male and female employees. Originality/value First, this paper contributes to the social cyberloafing literature by establishing a relationship between enterprise social media usage and social cyberloafing in relation to the dual influence mechanism. Second, it contributes to the JD-R model by clarifying how the use of enterprise social media with different motivations affects social cyberloafing through a mediation mechanism, namely, an enabling mechanism and a burden mechanism. Third, this paper also contributes to the social cyberloafing literature by revealing the boundary condition, namely gender, between enterprise social media use and employees' social cyberloafing.

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References

2001The job demands-resources model of burnout.2016Job demands–resources theory: Taking stock and looking forward.2006Antecedents and consequences of employee engagement 2000A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects1 2002The IT way of loafing on the job: cyberloafing, neutralizing and organizational justice 2021Work Engagement: A meta-Analysis Using the Job Demands-Resources Model 2007Correlates of different forms of cyberloafing: The role of norms and external locus of control 2015Linking dimensions of social media use to job performance: The role of social capital

Cited by

2024Effects of enterprise social media use on employee improvisation ability through psychological conditions: The moderating role of enterprise social media policy 2024Mitigating cyberloafing through employee adaptability: the roles of temporal leadership, teamwork attitudes and competitive work environment 2024Assessing the Curvilinear Relationship in Employee Digital Performance: A Task-Technology Fit Perspective 2024Gamification as a panacea to workplace cyberloafing: an application of self-determination and social bonding theories 2023

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