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Citizen-centricity in digital government research: A literature review and integrative framework
16 references·0 citing·56 second hopsampled
Citizen-centricity in digital government research: A literature review and integrative framework (2023)Citizen-centricity in digital government …Close encounters of the digital kind: A research agenda for the digitalization of public services (2019)Close encounters of the digit…Why e-government projects fail? An analysis of the Healthcare.gov website (2015)Why e-government projects fai…Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Public Value Governance: Movi…A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches (2014)A Hermeneutic Approach for Co…Making Sense of Public Value: Concepts, Critiques and Emergent Meanings (2009)Making Sense of Public Value:…The shape of eParticipation: Characterizing an emerging research area (2007)The shape of eParticipation: …Quo vadis TAM? (2007)Quo vadis TAM?E-government research: Reviewing the literature, limitations, and ways forward (2007)E-government research: Review…Writing narrative literature reviews for peer-reviewed journals: secrets of the trade (2006)Writing narrative literature …Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Analyzing e-government resear…Synthesising qualitative and quantitative evidence: A review of possible methods (2005)Synthesising qualitative and …New Public Management Is Dead--Long Live Digital-Era Governance (2005)New Public Management Is Dead…E‐Government and E‐Governance: The Future Isn't What It Used To Be (2003)E‐Government and E‐Governance…Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Defining the Client in the Pu…What Theory is Not, Theorizing Is (1995)What Theory is Not, Theorizin…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)The Technology Acceptance Model: Its past and its future in health care (2009)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Designing and Implementing Cross‐Sector Collaborations: Needed and Challenging (2015)Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions (2015)Towards a multi-actor theory of public value co-creation (2016)Organizations in Action: Social Science Bases of Administrative Theory. (1968)In The Age of the Smart Machine: The Future of Work and Power. (1989)Qualitative Data Analysis: An Expanded Sourcebook (1994)Social media as a catalyst for online deliberation? Exploring the affordances of Facebook and YouTube for political expression (2012)Digital government and public management research: finding the crossroads (2017)Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda (2021)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Methods for the thematic synthesis of qualitative research in systematic reviews (2008)Systematic reviews: CRD's guidance for undertaking reviews in health care (2010)Guidance on Conducting a Systematic Literature Review (2017)Commitment to a Policy Decision: A Multi-Theoretical Perspective (1978)Organizational Theories: Some Criteria for Evaluation (1989)The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster (1993)An Organizational Learning Framework: From Intuition to Institution (1999)From a literature review to a conceptual framework for sustainable supply chain management (2008)Theory Construction in Qualitative Research (2012)Systematic Reviews: Identifying relevant studies for systematic reviews (1994)The Handbook of Research Synthesis. (1995)Meta-analysis: Principles and procedures (1997)Guidance on the conduct of narrative synthesis in systematic reviews: A product from the ESRC Methods Programme (2006)Writing narrative style literature reviews (2015)Science in Action (1987)Bowling alone: the collapse and revival of American community (2000)An Open Government Maturity Model for social media-based public engagement (2012)Increasing collaboration and participation in smart city governance: a cross-case analysis of smart city initiatives (2017)Smart governance in the context of smart cities: A literature review (2018)Diffusion of Innovations 1 (2019)Economics, Organization and Management. (1993)Seeing like a State: How Certain Schemes to Improve the Human Condition Have Failed (1998)Public Management Reform (2004)From e-government to we-government: Defining a typology for citizen coproduction in the age of social media (2012)A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)Defining digital transformation: Results from expert interviews (2019)Sociological Paradigms and Organizational Analysis. (1983)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Management research: An introduction (1992)An empirical validation of a unified model of electronic government adoption (UMEGA) (2017)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2005New Public Management Is Dead--Long Live Digital-Era Governance3,068 cited
  • 2006Writing narrative literature reviews for peer-reviewed journals: secrets of the trade2,504 cited
  • 2005Synthesising qualitative and quantitative evidence: A review of possible methods2,160 cited
  • 2014Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management1,988 cited
  • 2007Quo vadis TAM?1,389 cited
  • 1995What Theory is Not, Theorizing Is1,380 cited
  • 2007E-government research: Reviewing the literature, limitations, and ways forward1,099 cited
  • 2006Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice1,073 cited
  • 2007The shape of eParticipation: Characterizing an emerging research area735 cited
  • 2019Close encounters of the digital kind: A research agenda for the digitalization of public services679 cited
  • 2009Making Sense of Public Value: Concepts, Critiques and Emergent Meanings637 cited
  • 2014A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches615 cited
  • 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective397 cited

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  • 2015Why e-government projects fail? An analysis of the Healthcare.gov website325 cited
  • 2003E‐Government and E‐Governance: The Future Isn't What It Used To Be313 cited
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