MOTIVATION OF EMPLOYEES IN THE PUBLIC SECTOR THROUGH ORGANIZATIONAL COMMUNICATION CASE STUDY: VALA MOBILE COMPANY, KOSOVO

Gazmend Abrashi · Ardita Reçi

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Employee Performance and Management Communication Studies and Media Employee Performance and Motivation

Abstract

The aim of this study is to reveal the role of internal organizational communication in motivating employees in public service organizations. Data were collected from 249 surveyed employees, in the mobile telecommunications sector in Kosovo, specifically in the Vala mobile company. The collected data was analyzed by using the SPSS system. The study found that information sharing had the greatest effect on employee motivation, followed by employee involvement in decision-making. This paper can be useful for managers and heads to create an organizational culture that promotes both motivation and performance. This paper is unique as it examines the links between organizational communication, motivation, and performance.

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References

1986Organizational Culture and Leadership 2020Employee coping with organizational change in the face of a pandemic: The role of transparent internal communication 2021Leadership and public service motivation: a systematic synthesis 2020Unraveling the What and How of Organizational Communication to Employees During COVID-19 Pandemic: Adopting an Attributional Lens 2017Public Service Motivation, Organizational Social Capital, and Knowledge Sharing in the Korean Public Sector 2013The impact of organizational support and leader–member exchange on the work‐related behaviour of nursing professionals: the moderating effect of professional and organizational identification 2022Active Employee Communication Roles in Organizations: A Framework for Understanding and Discussing Communication Role Expectations 2019From PSM to Helping Behavior in the Contemporary Greek Public Sector: The Roles of Organizational Identification and Job Satisfaction

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