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Assessing service quality in tertiary Education using adapted SERVQUAL scale
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Assessing service quality in tertiary Education using adapted SERVQUAL scale (2023)Assessing service quality in tertiary Edu…Neoliberalism's War on Higher Education (2014)Neoliberalism's War on Higher…Evaluation of the factors that determine quality in higher education: an empirical study (2010)Evaluation of the factors tha…Service quality in higher education (2009)Service quality in higher edu…Comparing alternative instruments to measure service quality in higher education (2009)Comparing alternative instrum…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)Educational Research: Plannin…Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…Service quality and satisfaction – the moderating role of value (2000)Service quality and satisfact…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea (2005)Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A review of twenty years of SERVQUAL research (2009)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Understanding Organization-Customer Links in Service Settings (2005)Managing brands and customer engagement in online brand communities (2013)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Qualitative Research Designs (2007)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)The Critical Incident Technique in Service Research (2004)Artifice or integrity in the marketization of research impact? Investigating the moral economy of (pathways to) impact statements within research funding proposals in the UK and Australia (2016)Enabling Whom? Critical Disability Studies Now (2016)Rethinking the accessibility of online higher education: A historical review (2017)
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 2001Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research25,504 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2014Neoliberalism's War on Higher Education764 cited
  • 2000Service quality and satisfaction – the moderating role of value632 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2010Evaluation of the factors that determine quality in higher education: an empirical study410 cited
  • 2009Comparing alternative instruments to measure service quality in higher education338 cited

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2004
Service quality in Higher Education using an enhanced SERVQUAL approach
329 cited
  • 2009Service quality in higher education298 cited
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