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When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
16 references·0 citing·51 second hopsampled
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure (2023)When frontline robots emerge: the double-…Thinking about U : Theorizing and testing U ‐ and inverted U ‐shaped relationships in strategy research (2015)Thinking about U : Theorizing…The Impact of Different Touchpoints on Brand Consideration (2015)The Impact of Different Touch…An empirical examination of initial trust in mobile banking (2011)An empirical examination of i…Why do we trust new technology? A study of initial trust formation with organizational information systems (2008)Why do we trust new technolog…Initial trust and online buyer behaviour (2007)Initial trust and online buye…The uncanny advantage of using androids in cognitive and social science research (2006)The uncanny advantage of usin…Valuing Customers (2004)Valuing CustomersAnthropomorphism and the social robot (2003)Anthropomorphism and the soci…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Beyond valence in customer dissatisfaction (2002)Beyond valence in customer di…A Trust Model for Consumer Internet Shopping (2001)A Trust Model for Consumer In…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…Initial Trust Formation in New Organizational Relationships (1998)Initial Trust Formation in Ne…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Exploration and Exploitation in Organizational Learning (1991)Dynamic capabilities and strategic management (1997)Econometric Analysis of Cross Section and Panel Data (2001)Tips to use partial least squares structural equation modelling (PLS-SEM) in knowledge management (2018)Research Methods in Business Studies (2020)Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model (2021)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)Emotional Intelligence (1990)A survey of socially interactive robots (2003)Computing Machinery and Intelligence (1950) (2004)Human–Robot Interaction: A Survey (2008)Brave new world: service robots in the frontline (2018)The Cognitive Structure of Emotions (1988)Emotion And Adaptation (1991)The Behavioral Consequences of Service Quality (1996)Emotions in consumer behavior: a hierarchical approach (2004)The Price is Unfair! 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(1991)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)A New Product Growth for Model Consumer Durables (1969)Principles of Corporate Finance. (1981)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Understanding Customer Experience Throughout the Customer Journey (2016)A strategic framework for artificial intelligence in marketing (2020)
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References

  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,751 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,687 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,263 cited
  • 1998Initial Trust Formation in New Organizational Relationships3,681 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 2015Thinking about U : Theorizing and testing U ‐ and inverted U ‐shaped relationships in strategy research2,479 cited
  • 2001A Trust Model for Consumer Internet Shopping2,024 cited
  • 2003Anthropomorphism and the social robot1,549 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services899 cited
  • 2004Valuing Customers890 cited
  • 2007Initial trust and online buyer behaviour876 cited
  • 2002Beyond valence in customer dissatisfaction853 cited
  • 2006The uncanny advantage of using androids in cognitive and social science research681 cited
  • 2008Why do we trust new technology? A study of initial trust formation with organizational information systems643 cited

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2011
An empirical examination of initial trust in mobile banking
616 cited
  • 2015The Impact of Different Touchpoints on Brand Consideration450 cited
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