Effects of Contextual Factors on Digital Transformation Success of Public Insurance and Guarantee Company in Indonesia

Abstract

This study aimed to know the digital transformation performance status in a public insurance and guarantee company in Indonesia and to predict factors affecting the performance.The authors developed the research model by adopting the information system (IS) success model, institutional and contextual constructs, and trust constructs, combining them within an input-process-output (IPO) logic model and adapting them in the context of the digital transformation phenomenon.This survey study used about 163 valid data surveys from the staff and managers of the ICT units in the sampled institution following their key informant characteristics.The researchers analyzed the collected data using the partial least squares-structural equation modeling (PLS-SEM) method with SmartPLS version 3.2.9.The study elucidated that digital transformation is in the current process, and 21 of 30 hypotheses are accepted.The findings may contribute to the practical domains regarding digital transformation issues in public insurance and guarantee companies in developing countries like Indonesia.Moreover, the extended IS success model may be one of the references for similar social computing studies, especially for digital transformation performance research among developing countries.

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