Factors Affecting Students’ Perceived Impact on Learning and Satisfaction with Zoom at University in DKI Jakarta, Indonesia

Abstract

Amidst the COVID-19 pandemic, universities worldwide, particularly in Indonesia, shifted to online learning through video conferencing platforms such as Zoom, aiming to maintain effective learning experiences.This mode of learning persists even as we transition into the New Normal period.However, concerns have arisen regarding the quality of online teaching and learning via Zoom, with challenges such as low student participation, students disabling webcams, and unresponsiveness to inquiries.Consequently, identifying the factors influencing student satisfaction and perceived learning impact using Zoom becomes critical to better understand their experiences, addressing concerns, and capitalizing on positive outcomes.This study engaged a sample of 398 undergraduate students from the top three universities in DKI Jakarta, who utilized Zoom as their primary video conferencing tool.The research model employed a combination of Flow Theory, Expectation-Confirmation Model (ECM), Technology Acceptance Model (TAM), and Information System Success Model.The findings revealed that student satisfaction was influenced by perceived usefulness, confirmation, and technical and educational system quality.Moreover, satisfaction, perceived enjoyment, and perceived ease of use significantly impacted the students' perceived learning outcomes with Zoom.

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