Whom to Trust, How and Why: Untangling Artificial Intelligence Ethics Principles, Trustworthiness, and Trust

Abstract

We present an overview of the literature on trust in AI and AI trustworthiness and argue for the need to distinguish these concepts more clearly and to gather more empirically evidence on what contributes to people’s trusting behaviours. We discuss that trust in AI involves not only reliance on the system itself, but also trust in the developers of the AI system. AI ethics principles such as explainability and transparency are often assumed to promote user trust, but empirical evidence of how such features actually affect how users perceive the system’s trustworthiness is not as abundance or not that clear. AI systems should be recognised as socio-technical systems, where the people involved in designing, developing, deploying, and using the system are as important as the system for determining whether it is trustworthy. Without recognising these nuances, ‘trust in AI’ and 'trustworthy AI’ risk becoming nebulous terms for any desirable feature for AI systems.

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