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Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment
16 references·0 citing·37 second hop
Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment (2023)Managerial approaches, frameworks, and pr…Cochrane Handbook for Systematic Reviews of Interventions (2019)Cochrane Handbook for Systema…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Business Models: Origin, Development and Future Research Perspectives (2015)Business Models: Origin, Deve…The Comparative Method (2014)The Comparative MethodThe Business Model: Recent Developments and Future Research (2011)The Business Model: Recent De…Business Models as Models (2010)Business Models as ModelsService Design for Experience-Centric Services (2009)Service Design for Experience…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…A typology of reviews: an analysis of 14 review types and associated methodologies (2009)A typology of reviews: an ana…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Understanding customer experience. (2007)Understanding customer experi…The fit between product market strategy and business model: implications for firm performance (2007)The fit between product marke…Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Clarifying Business Models: O…The Four Service Marketing Myths (2004)The Four Service Marketing My…Why business models matter. (2002)Why business models matter.Business Models for Electronic Markets (1998)Business Models for Electroni…Qualitative Data Analysis: A Sourcebook of New Methods (1986)Cochrane Handbook for Systematic Reviews of Interventions (2008)Scoping studies: advancing the methodology (2010)Systematic reviews: CRD's guidance for undertaking reviews in health care (2010)Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach (2018)Literature review as a research methodology: An overview and guidelines (2019)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Digital transformation: A multidisciplinary reflection and research agenda (2019)PORTER, Competitive advantage, creating and sustaining superior performance (1985)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business models and dynamic capabilities (2017)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Strategic alignment: Leveraging information technology for transforming organizations (1999)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)How information gives you competitive advantage (1985)Value creation in E‐business (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Business Models, Business Strategy and Innovation (2009)A literature and practice review to develop sustainable business model archetypes (2013)PRISMA 2020 explanation and elaboration: updated guidance and exemplars for reporting systematic reviews (2021)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)Designing Social Inquiry (1994)The Extended Case Method (1998)Cross‐validation strategies for data with temporal, spatial, hierarchical, or phylogenetic structure (2016)
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References

  • 2019Cochrane Handbook for Systematic Reviews of Interventions14,995 cited
  • 2009A typology of reviews: an analysis of 14 review types and associated methodologies11,662 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2011The Business Model: Recent Developments and Future Research4,960 cited
  • 2005Clarifying Business Models: Origins, Present, and Future of the Concept3,354 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2002Why business models matter.2,977 cited
  • 1998Business Models for Electronic Markets2,582 cited
  • 2014The Comparative Method2,143 cited
  • 2007The fit between product market strategy and business model: implications for firm performance1,733 cited
  • 2010Business Models as Models1,358 cited
  • 2004The Four Service Marketing Myths1,347 cited
  • 2007Understanding customer experience.1,295 cited
  • 2015Business Models: Origin, Development and Future Research Perspectives1,289 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2009

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Service Design for Experience-Centric Services
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