Work Engagement and Emotional Intelligence on Personnel Performance: The Mediating Role of Job Satisfaction

Jufrizen Jufrizen · Hazmanan Khair · Fint Boy Loviky

3 citations0/0 files storedInternational Journal of Business Economics (IJBE)

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Employee Performance and Management Job Satisfaction and Organizational Behavior Emotional Intelligence and Performance

Abstract

Purpose – This study aims to test and analyze the effect of work engagement and emotional intelligence on personnel performance through job satisfaction directly or indirectly. Methodology – The approach used in this research is causal. The population in this study were all personnel of the Medan City Police Resort Detective section. This study used a saturated sample of 98 people, all personnel of the Medan City Police Resort Detective Section. Data collection techniques in this study using documentation, observation, and questionnaire techniques. The data analysis technique in this study uses a quantitative approach using statistical analysis using SEM-PLS using the PLS (Partial Least Square) 4.0 software program. Findings – The results of this study indicate that directly, work engagement, emotional intelligence, and job satisfaction have a significant effect on personnel performance, work engagement, and emotional intelligence have a significant impact on personnel job satisfaction, and indirectly, work attention and emotional intelligence have a significant effect on personnel performance through job satisfaction. Originality/Novelty – Combining two main concepts, namely work engagement and emotional intelligence, in one research model can provide a deeper understanding of the complexity of the relationship between the variables of work engagement, emotional intelligence, job satisfaction and employee performance. Implications – Provides valuable insights for Human Resources Management (HRM) practitioners about the importance of work engagement and emotional intelligence in improving employee performance. HRM can use these findings to develop more effective recruitment, training, and development strategies.

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References

2021An approach to employees’ job performance through work environmental variables and leadership behaviours 2020Impact of Perceived Organizational Support on Work Engagement: Mediating Mechanism of Thriving and Flourishing 2020Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Dengan Lingkungan Kerja Sebagai Variabel Moderasi 2012Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance 2021Pengaruh Motivasi Kerja dan Kepuasan Kerja Terhadap Kinerja Dengan Disiplin Kerja Sebagai Variabel Intervening 2017EFEK MEDIASI KEPUASAN KERJA PADA PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN 2021Efek Mediasi Kepuasan Kerja pada Pengaruh Motivasi Dan Kemampuan Kerja Terhadap Kinerja Pegawai 2023RETRACTED: Does inclusive leadership influence task performance of hospitality industry employees? Role of psychological empowerment and trust in leader

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