Job Satisfaction and Work-Life Balance Affecting Retention of Generation Y Support Staff: A Case Study of the Faculty of Dentistry of a University in Thailand During Covid-19 Pandemic

Abstract

This study aimed to determine the relationship between job satisfaction, work-life balance, and retention of generation Y support staff during the COVID-19 pandemic in Thailand. The questionnaire used for this study consisted of 4 parts: 1) personal characteristics; 2) job satisfaction; 3) work-life balance; and 4) employee retention. Data for this cross-sectional study was collected between March 10 to April 17, 2022. The study includes 962 participants, of whom 544 were recruited using a stratified sampling method. SPSS version 18 was used to analyze the data, and the statistical analysis included descriptive statistics, Pearson's product-moment correlation, and stepwise multiple regression. The result showed that job satisfaction, work-life balance, and employee retention mean scores were moderate. Age, income adequacy, job satisfaction, and work-life balance significantly correlated with the retention of generation Y staff. Moreover, job satisfaction and work-life balance were statistically significant predictors and predicted 57.1% retention of generation Y support staff. These results suggest that the Faculty of Dentistry should focus on improving job satisfaction and work-life balance for generation Y support staff to prevent them from leaving the organization.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 1 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.