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Technology acceptance model and customer engagement: mediating role of customer satisfaction
16 references·3 citing·46 second hop
Technology acceptance model and customer engagement: mediating role of customer satisfaction (2023)Technology acceptance model and customer …Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Setting the future of digital…Digital Finance and FinTech: current research and future research directions (2017)Digital Finance and FinTech: …Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…The Process of Customer Engagement: A Conceptual Framework (2008)The Process of Customer Engag…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…User acceptance of information technology: system characteristics, user perceptions and behavioral impacts (1993)User acceptance of informatio…Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior (1991)Predicting User Intentions: C…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…The Economics of Organization: The Transaction Cost Approach (1981)The Economics of Organization…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Nature of the Firm (1937)The Nature of the FirmUnveiling FinTech adoption: an integrated approach of TAM and E-S-QUAL models for assessing the impact of service quality (2025)Unveiling FinTech adoption: a…Digital marketing tools and digital transformation capability as a factor in enhancing business performance in China and Kazakhstan (2025)Digital marketing tools and d…Attributes of Virtual and Augmented Reality Tourism Mobile Applications Predicting Tourist Behavioral Engagement (2025)Attributes of Virtual and Aug…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Markets, Bureaucracies, and Clans (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital in the Creation of Human Capital (2000)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1937The Nature of the Firm23,826 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1981The Economics of Organization: The Transaction Cost Approach6,452 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited
  • 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts4,751 cited
  • 1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2020Setting the future of digital and social media marketing research: Perspectives and research propositions2,642 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2017Digital Finance and FinTech: current research and future research directions

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1,736 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2008The Process of Customer Engagement: A Conceptual Framework1,365 cited
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    • 2025Unveiling FinTech adoption: an integrated approach of TAM and E-S-QUAL models for assessing the impact of service quality8 cited
    • 2025Digital marketing tools and digital transformation capability as a factor in enhancing business performance in China and Kazakhstan8 cited