Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective

Abstract

This study investigated the moderating effect of leadership humility on the relationship between sales control systems and service-sales ambidexterity (SSA), and the mediating effect of SSA on the relationship between sales control systems and salesperson performance. A two-wave online survey was conducted among Japanese salespeople working in the finance and insurance industry. SSA was found to mediate the positive relationship between process control and salesperson performance, while leadership humility reinforced the positive relationship between process control and SSA. These results indicate that process control positively affects salesperson performance through SSA and works well when leadership humility is high.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 15 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.