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Does cross-channel consistency always create brand loyalty in omni-channel retailing?
16 references·1 citing·44 second hop
Does cross-channel consistency always create brand loyalty in omni-channel retailing? (2023)Does cross-channel consistency always cre…The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The Impact of Cross-Channel I…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Fostering Consumer–Brand Relationships in Social Media Environments: The Role of Parasocial Interaction (2014)Fostering Consumer–Brand Rela…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Effects of brand personality on brand trust and brand affect (2010)Effects of brand personality …A Tale of Three Perspectives (2009)A Tale of Three PerspectivesEffects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust (2005)Effects of consumer perceptio…Does brand trust matter to brand equity? (2005)Does brand trust matter to br…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…An Empirical Investigation of the Factors Affecting Data Warehousing Success1 (2001)An Empirical Investigation of…Goal Setting and Goal Striving in Consumer Behavior (1999)Goal Setting and Goal Strivin…Brand Loyalty: The Link between Attitude and Behavior (1996)Brand Loyalty: The Link betwe…Goal Achievement: The Role of Intentions (1993)Goal Achievement: The Role of…Lack of method variance in self-reported affect and perceptions at work: Reality or artifact? (1989)Lack of method variance in se…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective (2024)The role of omnichannel integ…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance (2021)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey (1985)Self-Reports in Organizational Research: Problems and Prospects (1986)CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS. (1993)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)A cognitive-affective system theory of personality: Reconceptualizing situations, dispositions, dynamics, and invariance in personality structure. (1995)A life-span theory of control. (1995)Sparkling Fountains or Stagnant Ponds: An Integrative Model of Creativity and Innovation Implementation in Work Groups (2002)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)Influence of parasocial relationship between digital celebrities and their followers on followers’ purchase and electronic word-of-mouth intentions, and persuasion knowledge (2018)Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs (2020)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital economy: An innovation driver for total factor productivity (2021)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Structure of Scientific Revolutions (1963)Accounting for common method variance in cross-sectional research designs. (2001)Method Variance and Marker Variables: A Review and Comprehensive CFA Marker Technique (2010)Testing and Controlling for Common Method Variance: A Review of Available Methods (2017)Understanding and managing the threat of common method bias: Detection, prevention and control (2021)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2009A Tale of Three Perspectives1,717 cited
  • 1993Goal Achievement: The Role of Intentions1,672 cited
  • 1989Lack of method variance in self-reported affect and perceptions at work: Reality or artifact?1,609 cited
  • 2001An Empirical Investigation of the Factors Affecting Data Warehousing Success11,439 cited
  • 2014Fostering Consumer–Brand Relationships in Social Media Environments: The Role of Parasocial Interaction971 cited
  • 2005Does brand trust matter to brand equity?892 cited
  • 1999Goal Setting and Goal Striving in Consumer Behavior805 cited
  • 2005Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust750 cited
  • 1996Brand Loyalty: The Link between Attitude and Behavior581 cited

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  • 2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited
  • 2010Effects of brand personality on brand trust and brand affect547 cited
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    • 2024The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective26 cited