Guerra por el talento: retos para los recursos humanos del sector hotelero

Abstract

Attracting and retaining talent in the hospitality industry is a complex issue because of labor shortages and emerging career longevity in the industry. Thus, the objective of this article is to analyze the situation and the main challenges in relation to tourism employment in order to understand job satisfaction of young talent. The study is based on the importance of HR practices from a soft approach, the intrinsic and external conditioning factors of the hospitality sector and analyzes the practices of selection, attraction and retention of talent. From a qualitative methodology based on participant ethnography and 21 semi-structured interviews, results analyze the reasons of individuals to work in tourism and the future challenges of human resource management.

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