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Guerra por el talento: retos para los recursos humanos del sector hotelero
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(2020)COVID-19’s impact on the hosp…Talent management: a Delphi study of assessing and developing GenZ hospitality leaders (2019)Talent management: a Delphi s…Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees (2018)Retaining hotel employees as …Hospitality employment 2033: A backcasting perspective (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) (2018)Hospitality employment 2033: …A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce (2018)A workforce to be reckoned wi…Oh the places they’ll go. Examining the early career path of hospitality alumni (2017)Oh the places they’ll go. 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References

  • 2010Qualitative case studies in operations management: Trends, research outcomes, and future research implications1,292 cited
  • 2009An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry694 cited
  • 2003Customer-Related Social Stressors and Burnout.651 cited
  • 2020COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?494 cited
  • 2020Job insecurity, subjective well-being and job performance: The moderating role of psychological capital411 cited
  • 2018A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce391 cited
  • 1977The Use of Ethnographic Techniques in Educational Research339 cited
  • 2008Contextual Factors and Cost Profiles Associated with Employee Turnover313 cited
  • 2018Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees274 cited
  • 2005Human Resource Management at Work199 cited
  • 2018Hospitality employment 2033: A backcasting perspective (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)75 cited
  • 2019Talent management: a Delphi study of assessing and developing GenZ hospitality leaders67 cited
  • 2013Effects of Organizational Work Conditions on Employee Job Satisfaction in the Hotel Industry in Kenya55 cited

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  • 2021Practices in Human Resources and Employee Turnover in the Hospitality Industry35 cited
  • 2017Oh the places they’ll go. Examining the early career path of hospitality alumni16 cited
  • 2015Human Resource Management in Tourism and Hospitality Industry3 cited
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