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Mail back or in-store dropoff? Optimal design of product-exchange policies in omnichannel retailing systems
16 references·1 citing·44 second hop
Mail back or in-store dropoff? Optimal design of product-exchange policies in omnichannel retailing systems (2024)Mail back or in-store dropoff? Optimal de…Returns operations in omnichannel retailing with buy-online-and-return-to-store (2023)Returns operations in omnicha…Channel strategies when digital platforms emerge: A systematic literature review (2023)Channel strategies when digit…Online selling through O2O platform or on your own? Strategic implications for local Brick-and-Mortar stores (2021)Online selling through O2O pl…Optimal pricing in on-demand-service-platform-operations with hired agents and risk-sensitive customers in the blockchain era (2020)Optimal pricing in on-demand-…Customization strategies between online and offline retailers (2020)Customization strategies betw…Consumer Return Policies in Omnichannel Operations (2020)Consumer Return Policies in O…Food Delivery Service and Restaurant: Friend or Foe? (2019)Food Delivery Service and Res…The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment (2018)The Impact of Reimbursement P…The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue (2017)The Impact of Inspection Cost…Omnichannel Service Operations with Online and Offline Self-Order Technologies (2017)Omnichannel Service Operation…How to measure post-purchase customer experience in online retailing? A scale development study (2017)How to measure post-purchase …Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Omnichannel Retail Operations…To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)To Queue or Not to Queue: Equ…Product Category Dependent Consumer Preferences for Online and Offline Shopping Features and Their Influence on Multi-Channel Retail Alliances. (2003)Product Category Dependent Co…Congestion Tolls for Poisson Queuing Processes (1975)Congestion Tolls for Poisson …The Regulation of Queue Size by Levying Tolls (1969)The Regulation of Queue Size …Pay to activate service in vacation queues (2022)Pay to activate service in va…Matrix-Geometric Solutions to Stochastic Models (1984)Information Sharing and Supply Chain Coordination (2003)On the Value of Commitment and Availability Guarantees When Selling to Strategic Consumers (2008)On-Demand Service Platforms (2016)A Proof for the Queuing Formula: L = λ W (1961)User Delay Costs and Internal Pricing for a Service Facility (1990)Analysis and Comparison of Queues with Different Levels of Delay Information (2007)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Online and Offline Information for Omnichannel Retailing (2016)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Buy online and pick up in-store: Design of the service area (2018)Platform logistics or self-logistics? 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Health Information Exchange between Competing Private Hospitals (2021)Can Two Competing On-Demand Service Platforms Be Profitable? (2022)Decision Bias in the Newsvendor Problem with a Known Demand Distribution: Experimental Evidence (2000)Big Data Analytics in Operations Management (2017)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)A decision support system for demand management in healthcare supply chains considering the epidemic outbreaks: A case study of coronavirus disease 2019 (COVID-19) (2020)Innovative “Bring-Service-Near-Your-Home” operations under Corona-Virus (COVID-19/SARS-CoV-2) outbreak: Can logistics become the Messiah? (2020)Traceability vs. sustainability in supply chains: The implications of blockchain (2022)Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency (1991)The Effects of Sequential Introduction of Brand Extensions (1992)Is a Company Known by the Company it Keeps? Assessing the Spillover Effects of Brand Alliances on Consumer Brand Attitudes (1998)A MULTI-ATTRIBUTE ANALYSIS OF PREFERENCES FOR ONLINE AND OFFLINE SHOPPING: DIFFERENCES ACROSS PRODUCTS, CONSUMERS, AND SHOPPING STAGES (2005)Multi-channel price differentiation: An empirical investigation of existence and causes (2010)Antecedents and consequences of trust in a social media brand: A cross-cultural study of Twitter (2013)An Equilibrium Queuing Model of Bribery (1985)From the Classics to New Tunes: A Neoclassical View on Sharing Economy and Innovative Marketplaces (2019)The Three-Sided Market of On-Demand Delivery (2021)Enhance understandings of Online Food Delivery's service quality with online reviews (2023)
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References

  • 1969The Regulation of Queue Size by Levying Tolls1,227 cited
  • 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 1975Congestion Tolls for Poisson Queuing Processes492 cited
  • 2020Optimal pricing in on-demand-service-platform-operations with hired agents and risk-sensitive customers in the blockchain era339 cited
  • 2020Consumer Return Policies in Omnichannel Operations263 cited
  • 2019Food Delivery Service and Restaurant: Friend or Foe?184 cited
  • 2017Omnichannel Service Operations with Online and Offline Self-Order Technologies171 cited
  • 2018The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment145 cited
  • 2003Product Category Dependent Consumer Preferences for Online and Offline Shopping Features and Their Influence on Multi-Channel Retail Alliances.138 cited
  • 2017How to measure post-purchase customer experience in online retailing? A scale development study115 cited
  • 2017The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue102 cited
  • 2021Online selling through O2O platform or on your own? Strategic implications for local Brick-and-Mortar stores73 cited
  • 2023

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Returns operations in omnichannel retailing with buy-online-and-return-to-store
58 cited
  • 2020Customization strategies between online and offline retailers57 cited
  • 2023Channel strategies when digital platforms emerge: A systematic literature review52 cited
  • Cited by

    • 2022Pay to activate service in vacation queues13 cited