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Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication
16 references·0 citing·52 second hop
Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication (2024)Make the Effort Visible: The Effect of Pr…The Effort Paradox: Effort Is Both Costly and Valued (2018)The Effort Paradox: Effort Is…Creating Reciprocal Value Through Operational Transparency (2014)Creating Reciprocal Value Thr…Journal of Destination Marketing & Management (2012)Journal of Destination Market…The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)The Labor Illusion: How Opera…The Journal of International Communication (2011)The Journal of International …Experimental methods: Between-subject and within-subject design (2011)Experimental methods: Between…How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness (2009)How to repair customer trust …Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences (2007)G*Power 3: A flexible statist…Giving Firms an “E” for Effort: Consumer Responses to High‐Effort Firms (2005)Giving Firms an “E” for Effor…Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry (2003)Chaos, crises and disasters: …Helping clients forgive: An empirical guide for resolving anger and restoring hope. (2000)Helping clients forgive: An e…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Appraisals of emotion-eliciting events: Testing a theory of discrete emotions. (1990)Appraisals of emotion-eliciti…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Annals of Tourism Research (1973)Annals of Tourism ResearchRecent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Cultivating Trust and Harvesting Value in Virtual Communities (2008)The Role of Customer Gratitude in Relationship Marketing (2009)Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives (2013)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. 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References

  • 2007G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences65,813 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2011Experimental methods: Between-subject and within-subject design1,465 cited
  • 2003Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry1,146 cited
  • 2018The Effort Paradox: Effort Is Both Costly and Valued867 cited
  • 1990Appraisals of emotion-eliciting events: Testing a theory of discrete emotions.825 cited
  • 2000Helping clients forgive: An empirical guide for resolving anger and restoring hope.753 cited
  • 2005Giving Firms an “E” for Effort: Consumer Responses to High‐Effort Firms525 cited
  • 2009How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness467 cited
  • 1973Annals of Tourism Research383 cited
  • 2011The Journal of International Communication278 cited
  • 2012Journal of Destination Marketing & Management267 cited

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  • 2011The Labor Illusion: How Operational Transparency Increases Perceived Value256 cited
  • 2014Creating Reciprocal Value Through Operational Transparency251 cited
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