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A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”
16 references·0 citing·48 second hop
A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government” (2024)A dynamic study of citizen satisfaction: …Generalizing from Survey Experiments Conducted on Mechanical Turk: A Replication Approach (2018)Generalizing from Survey Expe…The Generalizability of Survey Experiments (2015)The Generalizability of Surve…An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013)An Experimental Test of the E…Public Trust in Government in Japan and South Korea: Does the Rise of Critical Citizens Matter? (2010)Public Trust in Government in…Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007)Evaluating the Expectations D…The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)The Role of Cognition and Aff…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…Plus ca Change: Public Management, Personnel Stability, and Organizational Performance (2003)Plus ca Change: Public Manage…Expectation Processes in Satisfaction Formation (1999)Expectation Processes in Sati…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…A Simple Theory of the Survey Response: Answering Questions versus Revealing Preferences (1992)A Simple Theory of the Survey…Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional, and City-Specific Explanations (1990)Citizen Satisfaction with Loc…Subjective and Objective Measures of Police Service Delivery (1983)Subjective and Objective Meas…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator (1979)Citizen Satisfaction with Urb…Making democracy work: civic traditions in modern Italy (1993)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Modernization and Postmodernization (1997)E‐Participation, Transparency, and Trust in Local Government (2012)Internet, Trust in Government, and Citizen Compliance (2012)Linking public sector social media and e-government website use to trust in government (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)On the psychology of prediction. (1973)The Psychology of Attitudes (1997)An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center (2007)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Satisfaction: a behavioral perspective on the consumer (2010)New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness (2012)A Pure Theory of Local Expenditures (1956)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Expectations (2004)Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship (2010)Framing: Toward Clarification of a Fractured Paradigm (1993)The weirdest people in the world? (2010)Estimating the reproducibility of psychological science (2015)Prior exposure increases perceived accuracy of fake news. (2018)Validating the demographic, political, psychological, and experimental results obtained from a new source of online survey respondents (2019)The Implied Truth Effect: Attaching Warnings to a Subset of Fake News Headlines Increases Perceived Accuracy of Headlines Without Warnings (2020)The Framing of Decisions and the Psychology of Choice (1981)Cognitive processes underlying context effects in attitude measurement. (1988)Media Framing of a Civil Liberties Conflict and Its Effect on Tolerance (1997)Beyond the Running Tally: Partisan Bias in Political Perceptions (2002)Hearing the other side: deliberative versus participatory democracy (2006)War, Presidents and Public Opinion (2017)Why Most Published Research Findings Are False (2005)Does Counter-Attitudinal Information Cause Backlash? Results from Three Large Survey Experiments (2018)A gendered pandemic: Childcare, homeschooling, and parents' employment during COVID‐19 (2020)Reliance on emotion promotes belief in fake news (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Race, community context and confidence in the police (1996)Measuring the Unmeasurable: Empirical Studies of Nonprofit Organization Effectiveness from 1977 to 1997 (1998)How kids view cops The nature of juvenile attitudes toward the police (2000)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1992A Simple Theory of the Survey Response: Answering Questions versus Revealing Preferences1,609 cited
  • 2015The Generalizability of Survey Experiments1,236 cited
  • 2018Generalizing from Survey Experiments Conducted on Mechanical Turk: A Replication Approach515 cited
  • 2006The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective477 cited
  • 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services435 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services419 cited
  • 1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
  • 2010Public Trust in Government in Japan and South Korea: Does the Rise of Critical Citizens Matter?311 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government299 cited
  • 1983Subjective and Objective Measures of Police Service Delivery297 cited
  • 1999Expectation Processes in Satisfaction Formation272 cited
  • 2013An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction

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235 cited
  • 1990Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional, and City-Specific Explanations226 cited
  • 2003Plus ca Change: Public Management, Personnel Stability, and Organizational Performance211 cited
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