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Exploring the Impact of Artificial Intelligence on User Satisfaction in Australian Cloud-based Payments: Insights from Financial Service Providers
16 references·0 citing·41 second hop
Exploring the Impact of Artificial Intelligence on User Satisfaction in Australian Cloud-based Payments: Insights from Financial Service Providers (2023)Exploring the Impact of Artificial Intell…Understanding the use of mobile banking in rural areas of Brazil (2020)Understanding the use of mobi…Digital payment and banking adoption research in Gulf countries: A systematic literature review (2020)Digital payment and banking a…Applications of Artificial Intelligence in commercial banks – A research agenda for behavioral finance (2020)Applications of Artificial In…Retailing and retailing research in the age of big data analytics (2019)Retailing and retailing resea…Digital banking, customer experience and financial performance (2018)Digital banking, customer exp…Building Trust in Artificial Intelligence, Machine Learning, and Robotics (2018)Building Trust in Artificial …Determinants of intention to use the mobile banking apps: An extension of the classic TAM model (2017)Determinants of intention to …Word of Mouth impact on the adoption of mobile banking in Iran (2016)Word of Mouth impact on the a…Analyzing user perspective on the factors affecting use intention of mobile based transfer payment (2016)Analyzing user perspective on…The effects of online service quality of e-commerce Websites on user satisfaction (2015)The effects of online service…Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation (2015)Examining the role of initial…Role of gender on acceptance of mobile payment (2014)Role of gender on acceptance …Exploring consumer adoption of proximity mobile payments (2014)Exploring consumer adoption o…Factors affecting consumers’ perception of electronic payment: an empirical analysis (2013)Factors affecting consumers’ …An empirical examination of continuance intention of mobile payment services (2012)An empirical examination of c…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model” (2020)The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers (2021)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents (2020)Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms (2022)Qualitative research and evaluation methods (1980)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Big Data's Disparate Impact (2014)How does artificial intelligence enable and enhance value co-creation in industrial markets? An exploratory case study in the healthcare ecosystem (2020)Artificial intelligence and machine learning in finance: Identifying foundations, themes, and research clusters from bibliometric analysis (2021)Artificial intelligence and machine learning in finance: A bibliometric review (2022)What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage (2018)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Customer experiences in the age of artificial intelligence (2020)Artificial intelligence (AI) applications for marketing: A literature-based study (2022)The Roles of Personality Traits, AI Anxiety, and Demographic Factors in Attitudes toward Artificial Intelligence (2022)Antecedents to the Adoption of Mobile Payment in China and Italy: an Integration of UTAUT2 and Innovation Resistance Theory (2022)Digital-only banking experience: Insights from gen Y and gen Z (2022)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2012An empirical examination of continuance intention of mobile payment services957 cited
  • 2017Determinants of intention to use the mobile banking apps: An extension of the classic TAM model556 cited
  • 2015Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation480 cited
  • 2020Digital payment and banking adoption research in Gulf countries: A systematic literature review422 cited
  • 2018Building Trust in Artificial Intelligence, Machine Learning, and Robotics391 cited
  • 2014Exploring consumer adoption of proximity mobile payments367 cited
  • 2020Applications of Artificial Intelligence in commercial banks – A research agenda for behavioral finance336 cited
  • 2013Factors affecting consumers’ perception of electronic payment: an empirical analysis271 cited
  • 2015The effects of online service quality of e-commerce Websites on user satisfaction235 cited
  • 2014Role of gender on acceptance of mobile payment207 cited
  • 2019Retailing and retailing research in the age of big data analytics200 cited
  • 2016Word of Mouth impact on the adoption of mobile banking in Iran177 cited
  • 2016Analyzing user perspective on the factors affecting use intention of mobile based transfer payment

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170 cited
  • 2020Understanding the use of mobile banking in rural areas of Brazil133 cited
  • 2018Digital banking, customer experience and financial performance117 cited
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