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Customer touchpoints: Conceptualization, index development, and validation · Study

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ArticleCustomer touchpoints: Conceptualization, index development, and validation

Hyunsu Kim2024

Article2024

Customer touchpoints: Conceptualization, index development, and validation

Hyunsu Kim · Kevin Kam Fung So

24 citations·0/0 files stored·Tourism Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Consumer Retail Behavior Studies

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2007G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences 2003User Acceptance of Information Technology: Toward A Unified View1 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2012Interrater reliability: the kappa statistic 2000Structural equation modeling with AMOS: basic concepts, applications, and programming

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Year2024

Typearticle

Published2024-02-08

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations24

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.tourman.2023.104881

openalex_workW4391669602

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