S
Zodix
Study
Academic Library
Search
Shelves
Open access
Sign in
Search or jump to…
⌘K
Kevin Kam Fung So · Study
Home
/
Author
Kevin Kam Fung So
55 works
· latest 2025
· 4 institutions
cluster: provisional
ORCID 0000-0002-4846-7481
Follow
Suggest an ORCID correction
h-index
41
i10
55
Citations
8,056
Works here
55
10
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Most cited in this library
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
2014 · 625 citations
Customer Engagement With Tourism Brands
2012 · 617 citations
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
2015 · 493 citations
Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model
2018 · 489 citations
Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach
2018 · 454 citations
Works
55 shown
Two decades of research on customer satisfaction: future research agenda and questions
International Journal of Contemporary Hospitality Management
·
2025
·
5 authors
33
citations
Fifteen Years of Research on Customer Loyalty Formation: A Meta-Analytic Structural Equation Model
Cornell Hospitality Quarterly
·
2024
·
3 authors
·
Open access
27
citations
Psychological ownership research in business: A bibliometric overview and future research directions
Journal of Business Research
·
2024
·
3 authors
·
Open access
40
citations
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels
Journal of Hospitality Marketing & Management
·
2023
·
3 authors
20
citations
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement
Journal of Retailing and Consumer Services
·
2023
·
4 authors
·
Open access
260
citations
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
International Journal of Hospitality Management
·
2023
·
2 authors
79
citations
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability
International Journal of Contemporary Hospitality Management
·
2022
·
3 authors
30
citations
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda
Cornell Hospitality Quarterly
·
2022
·
4 authors
53
citations
Actor value formation in Airbnb: insight from multi-source data
International Journal of Contemporary Hospitality Management
·
2022
·
3 authors
31
citations
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics
International Journal of Contemporary Hospitality Management
·
2021
·
3 authors
57
citations
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective
International Journal of Hospitality Management
·
2021
·
3 authors
48
citations
Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
International Journal of Hospitality Management
·
2021
·
2 authors
324
citations
A pathway to consumer forgiveness in the sharing economy: The role of relationship norms
International Journal of Hospitality Management
·
2021
·
5 authors
·
Open access
41
citations
An evolutionary perspective on the dynamics of service platform ecosystems for the sharing economy
Journal of Business Research
·
2021
·
5 authors
·
Open access
56
citations
Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences
Journal of Hospitality & Tourism Research
·
2021
·
4 authors
169
citations
Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model
Routledge eBooks
·
2021
·
3 authors
·
chapter
108
citations
Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels
International Journal of Hospitality Management
·
2021
·
3 authors
51
citations
Enhancing employee voice to advance the hospitality organization’s marketing capabilities: A multilevel perspective
International Journal of Hospitality Management
·
2020
·
4 authors
·
Open access
35
citations
Cocreation Experience in Peer-to-Peer Accommodations: Conceptualization and Scale Development
Journal of Travel Research
·
2020
·
3 authors
51
citations
What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention
Journal of Travel Research
·
2020
·
3 authors
137
citations
Customer Engagement in Hospitality and Tourism Services
Journal of Hospitality & Tourism Research
·
2020
·
2 authors
·
editorial
·
Open access
45
citations
Building Consumer Brand Loyalty: An Assessment Of The Microbrewery Taproom Experience
International Journal of Hospitality & Tourism Administration
·
2020
·
5 authors
15
citations
The Effect of Quality Cues on Travelers’ Demand for Peer-to-Peer Ridesharing: A Neglected Area of the Sharing Economy
Journal of Travel Research
·
2020
·
3 authors
40
citations
A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda
Journal of Hospitality & Tourism Research
·
2019
·
3 authors
·
review
135
citations
Exploring the customer experience with Airbnb
International Journal of Culture Tourism and Hospitality Research
·
2019
·
3 authors
52
citations
Platforms in the peer-to-peer sharing economy
Journal of service management
·
2019
·
5 authors
·
Open access
413
citations
Peer-to-peer accommodation services in the sharing economy
International Journal of Contemporary Hospitality Management
·
2019
·
3 authors
49
citations
Persuading tourists to stay – Forever! A destination marketing perspective
Journal of Destination Marketing & Management
·
2019
·
5 authors
18
citations
Modeling precursors of impulsive tourist shopping behavior: Evidence from long‐haul Chinese outbound tourists
International Journal of Tourism Research
·
2019
·
4 authors
·
Open access
46
citations
The impact of employee conspicuous consumption cue and physical attractiveness on consumers’ behavioral responses to service failures
International Journal of Contemporary Hospitality Management
·
2019
·
4 authors
29
citations
Speaking up because it’s my brand: Examining employee brand psychological ownership and voice behavior in hospitality organizations
International Journal of Hospitality Management
·
2018
·
4 authors
70
citations
The creation of memorable dining experiences: formative index construction
International Journal of Hospitality Management
·
2018
·
4 authors
110
citations
Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model
Journal of Travel & Tourism Marketing
·
2018
·
3 authors
489
citations
Increasing experiential value and relationship quality: An investigation of pop-up dining experiences
International Journal of Hospitality Management
·
2018
·
3 authors
73
citations
Is it worth the price? The role of perceived financial risk, identification, and perceived value in purchasing pay-per-view broadcasts of combat sports
Sport Management Review
·
2018
·
3 authors
78
citations
Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach
Tourism Management
·
2018
·
3 authors
454
citations
Inside the sharing economy
International Journal of Contemporary Hospitality Management
·
2017
·
3 authors
298
citations
Brand Management in the Era of Social Media: Social Visibility of Consumption and Customer Brand Identification
Journal of Travel Research
·
2017
·
4 authors
110
citations
Effects of Brand Congruity and Game Difficulty on Gamers’ Response to Advertising in Sport Video Games
Journal of Sport Management
·
2017
·
4 authors
29
citations
The impacts of self-efficacy on academic performance: An investigation of domestic and international undergraduate students in hospitality and tourism
Journal of Hospitality Leisure Sport & Tourism Education
·
2017
·
4 authors
21
citations
Joint effects of management responses and online reviews on hotel financial performance: A data-analytics approach
International Journal of Hospitality Management
·
2017
·
2 authors
169
citations
The missing link in building customer brand identification: The role of brand attractiveness
Tourism Management
·
2016
·
4 authors
193
citations
Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation
Journal of Travel Research
·
2016
·
2 authors
·
Open access
263
citations
Enhancing customer relationships with retail service brands
Journal of service management
·
2016
·
3 authors
159
citations
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
Tourism Management
·
2015
·
3 authors
493
citations
Residents’ Support for Tourism
Journal of Travel Research
·
2015
·
2 authors
357
citations
What Technology-Enabled Services Do Air Travelers Value? Investigating the Role of Technology Readiness
Journal of Hospitality & Tourism Research
·
2014
·
2 authors
·
Open access
26
citations
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
Journal of Travel Research
·
2014
·
3 authors
625
citations
The Impacts of Self-Esteem and Resilience on Academic Performance: An Investigation of Domestic and International Hospitality and Tourism Undergraduate Students
Journal of Hospitality & Tourism Education
·
2013
·
4 authors
81
citations
Enhancing Hotel Employees’ Brand Understanding and Brand-Building Behavior in China
Journal of Hospitality & Tourism Research
·
2013
·
2 authors
70
citations
The influence of service brand orientation on hotel employees’ attitude and behaviors in China
International Journal of Hospitality Management
·
2013
·
3 authors
70
citations
The influence of customer brand identification on hotel brand evaluation and loyalty development
International Journal of Hospitality Management
·
2013
·
3 authors
·
Open access
328
citations
The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels
Journal of Travel & Tourism Marketing
·
2013
·
3 authors
·
Open access
244
citations
Customer Engagement With Tourism Brands
Journal of Hospitality & Tourism Research
·
2012
·
3 authors
617
citations
“When experience matters”: building and measuring hotel brand equity
International Journal of Contemporary Hospitality Management
·
2010
·
2 authors
·
Open access
137
citations