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Empowering families traveling with young children: a transformative service research perspective
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Empowering families traveling with young children: a transformative service research perspective (2024)Empowering families traveling with young …Consumer Vulnerability (2020)Consumer VulnerabilityDesign for service inclusion: creating inclusive service systems by 2050 (2018)Design for service inclusion:…Accessible tourism experiences: the voice of people with visual disabilities (2018)Accessible tourism experience…Inclusive tourism development (2017)Inclusive tourism developmentFrom connoisseur luxury to mass luxury: Value co-creation and co-destruction in the online environment (2017)From connoisseur luxury to ma…Transformative Service Research (2015)Transformative Service Resear…Macro-social Marketing (2015)Macro-social MarketingCharacteristics of services – a new approach uncovers their value (2010)Characteristics of services –…Service Design for Experience-Centric Services (2009)Service Design for Experience…A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences (2009)A Whole-of-Life Approach to T…Why “service”? (2007)Why “service”?Interventions to Break and Create Consumer Habits (2006)Interventions to Break and Cr…Grounded theory, ethnography and phenomenology (2005)Grounded theory, ethnography …HISTOQUAL: The development of a historic houses assessment scale (2000)HISTOQUAL: The development of…Brands as symbolic resources for the construction of identity (1998)Brands as symbolic resources …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. 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(1992)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Demarginalizing the Intersection of Race and Sex: A Black Feminist Critique of Antidiscrimination Doctrine, Feminist Theory, and Antiracist Politics [1989] (2018)Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems (2020)Service Research Priorities: Designing Sustainable Service Ecosystems (2021)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)INNOVATION, PUBLIC POLICY AND PUBLIC SERVICES DELIVERY IN THE UK. THE WORD THAT WOULD BE KING? (2011)Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market (2013)Customer engagement in service (2017)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2006Interventions to Break and Create Consumer Habits1,218 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2005Grounded theory, ethnography and phenomenology942 cited
  • 1998Brands as symbolic resources for the construction of identity823 cited
  • 2009A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences527 cited
  • 2017Inclusive tourism development479 cited
  • 2015Transformative Service Research477 cited
  • 2007Why “service”?446 cited
  • 2018Design for service inclusion: creating inclusive service systems by 2050354 cited
  • 2020Consumer Vulnerability336 cited
  • 2010Characteristics of services – a new approach uncovers their value253 cited
  • 2000HISTOQUAL: The development of a historic houses assessment scale237 cited
  • 2017From connoisseur luxury to mass luxury: Value co-creation and co-destruction in the online environment181 cited
  • 2018Accessible tourism experiences: the voice of people with visual disabilities152 cited
  • 2015

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Macro-social Marketing
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