Articlediamond2022

Punishment for poor product quality – qualitative research results

2 citations0/0 files storedScientific Papers of Silesian University of Technology Organization and Management Series

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Employee Performance and Management Job Satisfaction and Organizational Behavior Management Systems and Quality Improvement

Abstract

Purpose: The primary purpose of this paper is to identify the reasons for punishing employees, with particular focus on punishment for the poor quality of services, products and work.The author is also interested in employees' personal experience relating to the process of receiving punishment.Design/methodology/approach: A literature review was carried out to find out the state of the research on the subject.It was conducted according to the research methodology proposed by J.W. Creswell (2013).A qualitative approach was used in the empirical part of the research.It had been chosen in view of the fact that the problem under examination was poorly recognised and, consequently, it would be difficult to extract variables or provide precise definitions of the relevant concepts.Findings: Punishment is administered for any deviation from rules and standards, poor service, serious misconduct, non-compliance with health and safety regulations, and even criminal incidents.Punishments for poor quality account for a small proportion of all penalties.Employees accept punishment if it is based on objective criteria. Research limitations/implications:A literature review is not a perfect way to obtain information.Previous research has been conducted in different organisations and in different cultures.Secondly, it is important to remember the limitations inherent in qualitative research.The interpretation of data obtained through interviews depends on the structure of interviews, the knowledge and skills of researchers and their ability to avoid bias. Practical implications:Based on the presented research findings, people managing organisations gain knowledge of the negative consequences of punishment and the lack of objective criteria for quality assessment.Originality/value: The problem of punishment for the poor quality of services or products has not been researched extensively so far.

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References

1985What is total quality control the japanese way 1995Total Quality Management: Empirical, Conceptual, and Practical Issues 2005Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research 2020Management and business research 2006“Plata o Plomo?”:Bribe and Punishment in a Theory of Political Influence 2005Managing the Ethical Climate of Customer-Contact Service Employees 2011Leadership and policy deployment: The backbone of TQM 1982Determinants of a Supervisor's use of rewards and punishmens: A literature review and suggestions for further research

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