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Role of Digital Transformation and Innovation in Enhancing the Competitiveness and Sustainability of Hospitality and Tourism Businesses in South Africa
12 references·1 citing·46 second hop
Role of Digital Transformation and Innovation in Enhancing the Competitiveness and Sustainability of Hospitality and Tourism Businesses in South Africa (2024)Role of Digital Transformation and Innova…Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research (2020)Tourism and COVID-19: Impacts…Smart hospitality—Interconnectivity and interoperability towards an ecosystem (2017)Smart hospitality—Interconnec…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Smart tourism: foundations and developments (2015)Smart tourism: foundations an…Smartphone Use in Everyday Life and Travel (2014)Smartphone Use in Everyday Li…Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services (2014)Smart Tourism Destinations En…The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (2013)The Innovator's Dilemma: When…Assessing the Effectiveness of Consumer Narratives for Destination Marketing (2010)Assessing the Effectiveness o…Firm resources and sustained competitive advantage* (2007)Firm resources and sustained …Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Dynamic Capabilities and Strategic Management (1997)Dynamic Capabilities and Stra…Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Bridging the Smart Tourism Skills Gap: Industry Perspectives on Fourth Industrial Revolution Competencies and Curriculum Transformation in Tourism Education (2026)Bridging the Smart Tourism Sk…A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)The Nature of the Firm (1937)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Information Systems Success: The Quest for the Dependent Variable (1992)CRITICAL QUESTIONS FOR BIG DATA (2012)Big data: a revolution that will transform how we live, work, and think (2013)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Big data in tourism research: A literature review (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products Are Transforming Competition (2015)Toward the development of a big data analytics capability (2016)Emotional intelligence or artificial intelligence– an employee perspective (2019)Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing (2022)Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations (2022)Marketing the competitive destination of the future (2000)The qualitative research interview (2006)Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices (2010)Creating value from Social Big Data: Implications for Smart Tourism Destinations (2017)From the traditional understanding of tourism destination to the smart tourism destination (2017)Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)Publish and perish? 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this work references cited by second hop

References

  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 2013The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail3,681 cited
  • 1997Dynamic Capabilities and Strategic Management3,313 cited
  • 2015Smart tourism: foundations and developments2,567 cited
  • 2020Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research2,289 cited
  • 2007Firm resources and sustained competitive advantage*1,722 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2014Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services966 cited
  • 2017Smart hospitality—Interconnectivity and interoperability towards an ecosystem640 cited
  • 2014Smartphone Use in Everyday Life and Travel601 cited
  • 2010Assessing the Effectiveness of Consumer Narratives for Destination Marketing132 cited

Cited by

  • 2026Bridging the Smart Tourism Skills Gap: Industry Perspectives on Fourth Industrial Revolution Competencies and Curriculum Transformation in Tourism Education0 cited

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